Guest Services - Fitness Center

Job in Buffalo Grove, Lake County, Illinois, 60089, USA

Listing for: Bgparks

Part Time position
Listed on 2026-06-26

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual

Salary/Wage Range or Industry Benchmark: 17 - 21 USD Hourly USD 17.00 21.00 HOUR

Job Summary

The Guest Services Representative performs duties to provide customer service to the members and guests of the Buffalo Grove Fitness Center. This position is a part-time, year‑round role. Must be able to work evenings from 4pm to 10:15pm on weekdays and weekends, and must also be available to work three or more holiday shifts per year.

Essential Functions

Must have detailed computer knowledge and be able to learn new programs quickly. Experience with Microsoft Office is preferred.

Greet and check in all members upon entering and leaving the facility.

Answer incoming phone calls politely and professionally.

Retrieve messages and transfer calls and messages to the appropriate department or person.

Perform opening and closing procedures and paperwork, including reconciling cash and sales made during the day and verifying the correct dollar amount to be deposited.

Assist members in a friendly and pleasant manner during challenging situations.

Clean the front desk as needed.

Education and Experience

High school diploma, GED, or equivalent required.
Customer service experience required.

Salary

$17 – $21 per hour, depending on experience.

Benefits

Free Fitness Center pass for employees who work eight hours or more per week, along with additional discounts toward Park District programs.

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