Customer Services Support Operator

Job Title

Pay Range: $15hr - $20hr

• High School degree or state-recognized GED.
• 2+ years of practical Customer Support experience.
• Strong verbal and written communication skills.
• Experience with Microsoft Office applications.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

• Demonstrate the ability to prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
• Provide exposure to HVAC/Building Automation & Fire Safety customer segments.
• Spend half the day on phones in a call center environment, with the other half focused on email and other required tasks.
• Provide long-term resolutions to our customers, often through creative problem solving and collaboration across various functions throughout.
• Manage incoming Salesforce mailboxes/queues and providing timely, professional responses.
• Execute SAP daily transactions which include orders entry, status’, returns, credits, debits, and quotes.
• Provide user support on online catalog and ordering platform.
• Research issues and questions using available information and resources.
• Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
• Fully utilize CRM, logging all customer contacts with thorough details.
• Work with 3rd party suppliers on order execution, returns, customer inquiries, product selection and timely order status resolution.
• Monitor and support on-line real time chat requests.

• Associate degree or bachelor’s in related discipline.
• Prior exposure to HVAC/Building Automation & Fire Safety customer segment.
• SAP experience.
• Salesforce experience.

• Professionalism and excellent customer service skills.