Guest Services - Fitness Center

Job Summary

The Guest Services Representative performs duties to provide customer service to the members and guests of the Buffalo Grove Fitness Center. This position is a part-time, year-round position. Must be able to work evenings from 4pm - 10:15pm on weekdays and weekends. Must also be available to work 3+ holiday shifts per year.

• Must have detailed computer knowledge and be able to learn new programs quickly. Experience with Microsoft Office preferred
• Greet and check in all members upon entering and leaving the facility
• Answer incoming phone calls politely and professionally
• Retrieve messages and transfer calls and messages to the appropriate department or person
• Perform opening and closing procedures and paperwork including reconciling cash and sales made during the day and verifying the correct dollar amount to be deposited
• Assist members in a friendly and pleasant manner during challenging situations
• Clean the front desk as needed

• High school diploma or GED or equivalent required
• Customer service experience required

$17 - $21 per hour, depending on experience

Free Fitness Center pass for employees who work 8 hours or more per week, along with other discounts towards Park District programs.