Customer Service Representative

Job Title: Customer Service Representative

Industry: Manufacturing

Pay: $22.00 - $25.00 / Hourly based on experience

Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits.

Addison Group is partnering with our client to hire a Customer Service Representative. This role plays a key part in supporting the complete post‑sales cycle, ensuring accuracy, responsiveness, and a positive experience for both customers and internal teams

The Customer Service Representative will manage order entry, issue resolution, and customer communication while providing excellent service to both internal staff and external customers. This person will communicate with customers, internal departments, vendors and the sales team to provide the best candidate experience. The ideal candidate will have B2B manufacturing CS experience and previously used a CRM and EDI system. Soft skills require detail‑oriented, dependable, and proactive in problem‑solving.

• Provide professional and positive support during all customer and team interaction
• Enter, track, and confirm orders accurately; communicate updates as needed
• Respond to inquiries related to products, pricing, and availability
• Research and resolve order or service-related issues promptly
• Maintain strong knowledge of systems, inventory control, and order precession
• Process returns, credits, and adjustments as necessary
• Support sales teams and build lasting customer relationship
• Collaborate closely with internal departments, including warehouse staff

• Minimum 3 years Customer Service and order entry experience within manufacturing
• Full cycle customer service includes order entry to final deliver
• Strong technical skills, CRM experience (SAP preferred)
• Able to work onsite everyday and two days remote after training
• Strong organizational skills with attention to detail
• Excellent verbal and written communication skill
• Friendly and collaborative team with plenty of training
• Small CSR team, everyone pitches in and supports the daily tasks
• Need to be flexible and proactive in nature
• Requires strong multitasking skills, adaptability, and a customer‑first approach
• Remote work after training
• Newly remodeled office space
• Excellent benefits and
• Professional growth and development opportunities

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.