Customer Service Representative

Job Description

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company.

We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 30K employees in facilities throughout the world. Visit our website to learn more!

The Customer Service Representative I provides frontline support by responding to customer inquiries related to products, pricing, and lead times. They manage the full order process—including accepting, verifying, entering, and confirming orders—while proactively communicating scheduling updates to customers. The role may also involve processing warranties, returns, and related reimbursements. Working under the supervision of the Pricing and Customer Service Manager, a CSR I performs a broad range of duties with minimal day‑to‑day instruction.

Successful performance requires strong knowledge of Vapor Bus policies and procedures, familiarity with Vapor Bus products, Oracle system navigation, and awareness of interdepartmental responsibilities and contacts. The CSR I is expected to understand product markets and component structures, including navigating bills of material to address customer needs effectively.

• Associate’s degree or equivalent
• Minimum of 2+ years progressive customer service experience

• Receive, process and verify the accuracy of orders (PO’s) from customers, through various channels including email, EDI, and customer portals, upon order validation utilizing VBI’s Oracle system towards booking, scheduling and acknowledging.
• Knowledgeable and able to process Commercial, International and Transit & Bus/Relay orders with ability to recognize Inco Terms and order impact.
• Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communication changes to the appropriate personnel/departments.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem and most appropriate solution; following up to ensure resolution.
• Ensure and provide gold standard quality service to both internal and external customers.
• Adhere to all safety protocols, housekeeping of assigned areas, and continuous training assigned by manager and Wabtec.
• You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.

Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of…