Customer Care Rep

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Full Time Clerical Buffalo Grove, IL, US

Revere Electric Supply is an electrical distributor, that's been around for 100 years! We believe the secret to success is the employment of industry leading professionals. If you are seeking employment in a dynamic, growing organization, then you may be the perfect fit for Revere!

We have an opening for a Customer Care Representative in Buffalo Grove, IL. The Customer Care role provides support to both internal and external customers via appropriate means of communication in a timely fashion. This role works in conjunction with all Revere Electric departments, including Sales personnel, in providing a total solution to customer inquiries.

What do we offer:

• Comprehensive benefits package and PTO plan
• Paid holidays
• 401(k) retirement savings plan with company match
• Local candidates only. No relocation will be provided.
• Work hours:
  
  Monday - Friday 8:00 am - 5:00 pm
• Hybrid (3 days in office - 2 days remote after required training period)

What will you do:

• Establishes and maintains customer relationships. Learns and evaluates customer operations to aid in identifying customer objectives, requirements, and preferences.
  • Proactively communicates with customers regarding all aspects of order management, including but not limited to pricing, availability, delivery, expediting and proactive order maintenance.
  • Pursues product applications utilizing personal knowledge, internal specialists or other internal resources, vendor representatives and other available sources.
  • Utilizes Conexiom, WOE and EDI for order processing.
  • Customer Portal responsibilities for bid and order entry.
  • Utilize vendor portals and websites to provide accurate/timely information to customers.
  • Complete Rockwell, MVP and NAED trainings
  • Build relationships with vendors to better offer a solution to our customer.
  • Ability to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs.
  • Ability to work in a strong team environment while maintaining strong personal work levels

Qualifications:

• High School Diploma: some college preferred.
• Basic knowledge of Microsoft suite;
  Outlook, Word and Excel.
• Good organizational and time management skills.
• Good oral and written communication skills.
• Working knowledge of customer service best practices.
• Minimum of one-year customer service experience.

Physical Aspects

• Must be able to sit for long periods of time
• Ability to work in front of a screen throughout the day
• Repetitive hand motion/keyboard use

You must pass a drug test and background check before starting.

Revere Electric Supply is an equal opportunity employer.

Pay range:$19.85 - $23.30/hr based on experience

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, and skills.

For eligible positions, compensation may include participation in an incentive or sales compensation plan paid according to achievement against sales targets and/or business objectives. In addition, Revere offers a full range of benefits such as paid time off, medical/dental/vision insurance, and retirement savings plans for eligible employees. More information about benefits is available here .