Customer Services Support Operator

Job Overview:
Pay Range: $19.02hr - $21.87hr Requirement/Must Have:
High School degree or state-recognized GED. 2+ years of practical Customer Support experience. Strong verbal and written communication skills.

Experience with Microsoft Office applications. Ability to address customer inquiries and escalations. Professionalism and excellent customer service skills. Responsibilities:
Provide an exceptional customer experience with each customer contact or inquiry via phone, e-mail, and online chat. Prioritize the daily workload of internal and external customer inquiries, including recognizing urgency and acting accordingly. Support HVAC, Building Automation, and Fire Safety customer segments. Spend half the day on phones in a call center environment, with the other half focused on email and other required tasks.

Provide long-term resolutions to customers through creative problem solving and collaboration across various functions. Manage incoming Salesforce mailboxes and queues while providing timely, professional responses. Execute SAP daily transactions including order entry, status updates, returns, credits, debits, and quotes. Provide user support on online catalog and ordering platforms. Research issues and questions using available information and resources. Identify, redirect, and escalate problems to appropriate resources per customer support procedures.

Fully utilize CRM systems, logging all customer contacts with thorough details. Work with 3rd party suppliers on order execution, returns, customer inquiries, product selection, and timely order status resolution. Monitor and support online real-time chat requests. Nice to Have:
Associate degree or bachelor's in a related discipline. Prior exposure to HVAC, Building Automation, and Fire Safety customer segments. SAP experience. Salesforce experience.

Skills:

Customer Support. Microsoft Office. SAP. Salesforce. CRM. Order Entry. Problem Solving. Call Center Operations. Qualification And

Education:

High School degree or state-recognized GED. Benefits:
Our Benefits Include:
Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc.

is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers.

Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.