Member Services - Fitness Center - Part-Time

The Fitness Center at the Buffalo Grove Park District is seeking a friendly, organized, and detail-oriented individual to join our team as a part-time Member Services staff member. This position provides administrative and customer service support for the Fitness Center and plays an important role in ensuring accurate daily operations and a positive experience for our members and guests.

3-4 days/evenings per week, 15-20 hours per week. Weekends Required.

• Review and reconcile daily business transactions and sales totals for accuracy.
• Maintain and update membership tracking logs and records.
• Process and track membership cancellations, freezes, and other membership changes.
• Assist with membership account questions, billing concerns, and general membership inquiries.
• Provide administrative support related to memberships, member accounts, and Fitness Center operations.
• Support front desk staff and assist with member and guest needs as needed.
• Assist current and prospective members with information regarding memberships, Fitness Center services, programs, policies, and procedures.
• Maintain accurate and confidential member information and documentation.
• Respond professionally to members’ questions and concerns in person, by phone, and through email.
• Communicate with Fitness Center staff and supervisors regarding membership issues or account concerns requiring additional attention.
• Complete data entry, filing, recordkeeping, and other general administrative duties.
• Help maintain an organized, professional, and welcoming environment for members and guests.
• Perform additional duties as assigned to support the daily operations of the Fitness Center.

• High school diploma or equivalent required.
• Previous customer service experience required.
• Proficient computer skills with the ability to learn membership management, registration, and point-of-sale software.

$18.50
-19.50 per hour

• Free Fitness Center pass, along with other discounts towards Park District programs.