Customer Service Representative

Wabtec – Now hiring for a Customer Service Representative
Location: Buffalo Grove, IL
Pay Rate: $20.00 - $22.00 per hour

Got People Skills? Turn Them Into Paychecks

Looking for Customer Service Representative jobs in Buffalo Grove where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

• Associate degree or equivalent combination of education and work experience.
• High school diploma or GED required.
• Training in customer service, business administration, or related fields is a plus.

• Minimum 2+ years of customer service, order processing, or customer support experience.
• Experience entering and managing customer purchase orders (POs) in ERP systems.
• Background handling customer inquiries, order updates, returns, warranties, and issue resolution.
• Experience working with email, EDI transactions, and customer portals preferred.

• Knowledge of Oracle ERP systems or similar order management software.
• Understanding of transportation, manufacturing, rail, transit, or industrial products.
• Ability to interpret bills of materials (BOMs), product structures, and customer specifications.
• Familiarity with international orders, Incoterms, pricing, and supply chain processes.
• Strong communication, problem-solving, and multitasking skills.

• Ability to work in an office or customer service environment for extended periods.
• Frequent use of computers, phones, and other office equipment.
• Ability to sit, type, and communicate effectively throughout the workday.
• Occasionally participate in training, meetings, or cross-functional activities as needed.

• Process, verify, and enter customer purchase orders received through email, EDI, and customer portals.
• Manage order acknowledgments, scheduling updates, pricing inquiries, lead times, and order changes using Oracle ERP.
• Provide exceptional customer service by resolving customer concerns, investigating issues, and ensuring timely follow-up.
• Coordinate with internal departments to support accurate order fulfillment and maintain customer information records.
• Process warranties, returns, credits, and reimbursement requests while maintaining compliance with company procedures.
• Support commercial, international, transit, and bus-related orders while ensuring accuracy and customer satisfaction.
• Follow company safety standards, housekeeping requirements, and ongoing training initiatives.

varies by client and are confirmed at the time of offer. Examples may include:

• Medical, dental, and vision insurance
• Life insurance
• Disability insurance
• 401(k)
• Paid time off (PTO)

As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

The Customer Service Representative helps organizations deliver outstanding customer experiences through effective communication, accurate information, and dependable service. This role combines interpersonal skills with organization and problem-solving ability.

Successful Customer Service Representative professionals remain calm under pressure, communicate clearly, and work efficiently to resolve customer concerns while maintaining professionalism. Strong teamwork helps ensure consistent service quality.

This position is well suited for individuals who enjoy interacting with people and supporting customer satisfaction.