Senior Manager, Repair Services Engineer

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose.

Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about locally and globally. Come make an impact every day at Zebra.

Repairs Engineering is responsible for ensuring the serviceability of Zebra devices internally and through outsourced partners.

• Manages a team of engineers and technicians with responsibility for staffing, performance management, coaching and development and execution against metrics. Takes strategic direction and translates it into tactical projects and assignments designed to execute the vision. Assigns work, coaches, develops and drives accountability for results with subordinate staff, through subordinate managers and supervisors. Establishes operational objectives and work plans, and delegates assignments to subordinate managers.
• Supports NPI (New Product Implementation) by ensuring readiness to service products as they are released to market. Includes validation of the supplier's repair process, ensuring all regulatory approvals and/or certifications have been obtained, preparation of the Global NPI new product repair work instructions, ensuring all new tooling and equipment has been qualified/validated and training on new products for supplier Engineering group.
• Manages and standardizes productivity targets according to engineered time studies.
• Manages global department budget and CAPEX plan for global repairs.
• Benchmarks service business processes against best-in-class and drive implementation of best practices. Working on Engineering six sigma projects which will improve repair KPIs. Establishes and continues to evolve best in class processes in Engineering depots.
• ECN (Engineering Change Notice) – Implementation of ECN into the service engineering change management systems. ECN – Distribution of service engineering change management notes to the given distribution group prior to the ECN implementation.
• Design for service – works as part of a team to ensure serviceability is a key consideration in the design of new devices.
• Drives execution against targets for cost reduction and efficiency – MCPU (Materials Cost Per Unit) & LCPU (Labor Cost Per Unit) activities.
• Oversight and management of repair material recovery activities.
• Regular interface (some travel required) with Key Customers analyzing returns, recommending process improvement and overseeing improvement implementation.
• Acts as role model, resource and escalation point for the Repairs Services Engineering Team.
• May act as a repairs services engineer or test engineer on the most complex assignments, or when workload dictates.
• Involved in developing, modifying and executing policies that affect immediate operations and may also have company-wide effect.

Education:

Bachelor's degree in engineering or related discipline. Mechanical or electrical focus highly preferred.

Work Experience:

12 years of experience including minimum 5 years as team lead / supervisor.

• Must be proficient in the use of MS Office including MS Access 97. Demonstrates advanced skills in Microsoft Excel and PowerPoint.
• Strong experience with process auditing.
• Expertise in Engineering techniques – DOE, Time studies, productivity studies, VSM, etc.
• Intermediate to advanced systems knowledge in assigned functional area – Repairs. Working knowledge of how systems work together and functionality of systems upstream and downstream.
• Can present data in a visually compelling format to help business…