Field Application Engineer; FAE

Company Description

Tensor Revive LLC is a specialized AI infrastructure hardware company focused on GPU server repair, board-level diagnostics, system validation, and lifecycle management for enterprise and hyperscale data centers. The company helps organizations maximize performance, reliability, and lifespan of AI computing infrastructure through precision engineering and component-level repair. Its services span GPU and server hardware repair, system testing and validation, supply chain solutions, technical consulting, and compliance support.

With strong commitments to quality, security, and rapid turnaround, Tensor Revive delivers warranty-backed solutions that minimize downtime and reduce infrastructure costs. By prioritizing repair over replacement and maintaining strict data security standards, Tensor Revive supports cloud providers, AI startups, and enterprises in keeping mission-critical AI hardware running efficiently.

The Field Application Engineer (FAE) is a full-time, on-site role based in Chicago, IL. This role involves providing technical guidance to customers on GPU server and electronics repair, system validation, and performance optimization, both before and after deployment. The FAE will collaborate with sales and engineering teams to understand customer requirements, propose hardware solutions, and support proof-of-concept and integration activities. Day-to-day responsibilities include diagnosing hardware issues, assisting with board-level and system-level testing, preparing technical documentation and application notes, and delivering product demonstrations and training.

The FAE will also collect customer feedback, help refine solution offerings, and support field escalations to ensure high levels of customer satisfaction.

• Experience in field applications and the ability to translate customer requirements into practical technical solutions.
• Background in technical support, including troubleshooting, diagnostics, and resolving complex hardware issues.
• Familiarity with sales and customer-facing activities, such as solution presentations, pre-sales support, and relationship building.
• Knowledge of analog circuits and electronics, including board-level design, testing, and system validation.
• Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related technical field, or equivalent practical experience.
• Understanding of GPU servers, data center infrastructure, and AI computing environments is highly beneficial.
• Strong communication skills, ability to create clear technical documentation, and comfort working cross-functionally with engineering and operations teams.
• Ability to work on-site in Chicago, IL, occasionally travel to customer locations, and manage multiple projects with attention to detail and safety practices.

• Associate's or Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related field (or equivalent hands-on experience).
• 3+ years of experience in hardware repair, system engineering, field applications engineering, or a related technical role.
• Experience working with servers, motherboards, GPUs, or other computer hardware.

• Comfortable using common electronic diagnostic tools such as multimeters and oscilloscopes.
• Basic understanding of electronic circuits and motherboard architecture.
• Experience using Linux for system testing or troubleshooting.
• Ability to read schematics or technical documentation is a plus.
• Experience with GPU servers, AI servers, or data center hardware is preferred but not required.
• Soldering or board-level repair experience is a plus.

• Strong problem-solving skills and attention to detail.
• Good communication and customer service skills.
• Ability to work independently and collaborate with a team.
• Willingness to learn new technologies in the fast-growing AI industry.

• Competitive compensation
• Medical, dental, and vision insurance
• Paid Time Off (PTO) and company holidays
• Opportunity to work with cutting-edge AI server and GPU technologies
• Career growth in one of the fastest-growing areas of the technology industry
• Supportive, collaborative engineering team with hands-on learning opportunities