Saas Operations Team Lead

Remote

We’re seeking a talented and motivated hands‑on Team Lead to lead our SaaS Operations with a strong Site Reliability Engineering (SRE) mindset. You’ll own and improve the reliability of our SaaS platform—treating availability, performance, and operational excellence as core product features. This role is Azure‑first and cloud‑forward, while operating in a hybrid environment (Microsoft Azure plus private infrastructure).

Buffalo Grove, IL

Monday – Friday 8:00 am – 5:00 pm

Remote

• Lead the SaaS Operations/SRE team: prioritize work, mentor engineers, set standards, and act as the primary escalation point
• Own reliability outcomes: define and improve service health, availability, latency, and operational readiness
• Operate and optimize Azure services including Azure Front Door, Azure Container Apps, virtual networking, PaaS databases, and Key Vault
• Lead incident response end‑to‑end: triage, coordination, clear communications, and follow‑through
• Drive root cause analysis and postmortems; ensure corrective actions are implemented and tracked
• Reduce operational toil through automation, self‑service, and repeatable runbooks
• Build and refine observability: monitoring, logging, dashboards, and actionable alerting
• Manage day‑to‑day operational tickets and change activity following defined controls (incident/problem/change)
• Partner with Engineering, Infrastructure, and Security to improve operability and safe delivery (release readiness, rollout/rollback planning)
• Participate in an on‑call rotation and planned maintenance windows after hours/weekends when needed

• 5+ years in production operations (SRE, platform engineering, Dev Ops, SaaS operations, systems engineering, or similar)
• Demonstrated technical leadership (team lead responsibilities, mentoring, ownership of operational standards)
• Strong troubleshooting across distributed systems: web platform, networking, containers, identity, certificates/secrets, and performance bottlenecks
• Azure production experience with:
  • Azure Front Door
  • Azure Container Apps
  • Azure virtual networking (VNets, private endpoints, DNS patterns, hybrid connectivity concepts)
  • Azure Key Vault
  • PaaS databases
• Automation and scripting:
  Power Shell, Bash, Azure CLI, and YAML‑based pipelines/workflows
• Dev Ops toolchain experience (Git Hub and/or Azure Dev Ops); automation/config tooling such as Ansible (or equivalent)
• ITSM/process discipline and tools (e.g., Service Now): incident, problem, change management

• Enterprise identity systems (e.g., Active Directory, Group Policy)
• Web Platform (IIS)
• Microsoft server‑based platforms and related operational practices (patching/maintenance, certificate lifecycle, file services such as DFS)
• Virtualization/hypervisor platforms (Nutanix AHV, VMware, or similar)

• Infrastructure as Code experience (Bicep preferred; Terraform/ARM also valuable)
• Experience implementing SLOs and improving alerting hygiene (noise reduction, paging policies)
• Experience improving incident response practices (runbooks, escalation paths, reliability reviews)

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge‑based solutions to clients worldwide. We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. CSC is committed to creating a feeling of belonging through a diverse and growth‑oriented environment where everyone is valued.

We encourage candidates to apply directly through our website and not through third‑party sources.

Disclaimer:
The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.