Salesforce Platform Mgr

Candidates must be located in the Chicagoland Area
- Position is Hybrid*

The Salesforce Platform Manager owns and operates Tolmar's  CRM environment, serving as the central point of accountability for platform health, data integrity, and feature development. This role supports Tolmar’s commercial organization primarily field sales, sales leadership, and marketing by ensuring the CRM evolves alongside business needs. They have a combination of deep Salesforce technical expertise with a track record of strong business partnership, acting as both system administrator and strategic collaborator.

• Coordinate with sales leadership to modify sales team structure, onboard and offboard sales representatives, update accounts and contacts, and enhance salesforce objects and classes to meet evolving business needs.
• Train and coach sales representatives on Tolmar’s  system, reviewing key functionality so they can use the system effectively on their first day in the field
• Design and optimize page layouts and  reporting based on field feedback to reduce administrative burden, and improve efficiency in call logging
• Build and maintain dashboards and scheduled reports for sales leadership and marketing, ensuring stakeholders have timely visibility into pipeline activity, call metrics, and territory performance

• Implement zip code based and account-based alignments in , based on requirements and rules shared by analytics and sales leadership
• Work with commercial analytics team and field sales to ensure all contacts and accounts align with best available information from our commercial datasets as well as field intelligence

• Manage external data matching and reconciliation processes to ensure accurate linkage between CRM records and enterprise data sources
• Govern record type usage, lifecycle states, and account hierarchies to ensure data consistency and usability
• Define and implement de-duplication and merge rules using external identifiers, address normalization, and business logic to maintain a single source of truth for accounts
• Oversee ongoing data quality monitoring, identifying and resolving inconsistencies across accounts, HCPs, and affiliations

• Coordinate with IT and analytics teams on integration between  and adjacent systems (e.g., data warehouses, MDM platforms, marketing automation tools, or third-party data providers)
• Manage relationships with Salesforce support, App Exchange product vendors, and implementation partners as needed to resolve issues and evaluate new capabilities
• Monitor integration health and troubleshoot data flow issues between  and connected systems

• Build and maintain scalable automation using Flow and Apex to support ownership assignment, data updates, and business processes
• Translate business requirements into standardized, reusable automation patterns across business units, and troubleshoot existing automation to improve performance and maintainability
• Maintain comprehensive documentation of system configuration, automation logic, data flows, and integration points
• Manage sandbox environments, coordinate deployments, and follow change management best practices to minimize disruption to production users
• Perform various other duties as assigned.

• Center on People:
  We commit to support the wellbeing of our patients and treat our employees and those we serve as valued partners. By placing people at the heart of our actions, we actively engage, invigorate, acquire knowledge, and grow together with an enterprise-wide mindset that lifts the whole organization.
• Are Proactive & Agile:
  We embody a culture of engagement and action. With a hands‑on approach, we fearlessly adapt to change. We anticipate, respond swiftly and efficiently to ignite a spirit that propels us towards extraordinary outcomes.
• Act Ethically:
  We are committed to consistently conducting our business in an ethical, compliant, and socially aware manner, in line with our purpose of positively impacting lives. We actively…