Executive Director - Customers and Sales Engagement Platforms

Overview

We re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

The Executive Director Customer and Sales Engagement Platforms is a senior technology leader accountable for driving innovation, operational excellence, and technical strategy in support of the division s growth objectives. This leader will define and guide the development of Agentic AI solutions that enhance seller productivity, automate workflows, and elevate the account management experience. The role has full oversight of Salesforce platform support and engineering activities, including system architecture, environment management, integrations, data quality, governance, and continuous modernization efforts.

This executive will lead a team of lead directors, architects, and technology professionals—providing mentorship, performance management, and career development to build a high‑performing, AI‑forward organization. Partnering closely with Sales, Account Management, Product, Data, and Enterprise Technology stakeholders, the Executive Director ensures alignment of technology initiatives to business outcomes while fostering a culture of innovation, collaboration, and accountability. The role requires a balance of strategic vision, hands‑on leadership, and deep understanding of emerging AI capabilities and enterprise platform ecosystem management.

• 15+ years of progressive technology leadership experience, including at least 7-10 years managing large, complex CRM, AI, or enterprise platform environments.
• Deep expertise in Salesforce technologies—Sales Cloud, Service Cloud, CPQ, Experience Cloud, integrations, data architecture, and platform operations.
• Proven experience delivering AI/ML or agentic AI solutions (e.g., workflow agents, copilots, predictive insights) in a revenue‑facing domain such as sales, customer success, or account management.
• Demonstrated ability to lead large, multi-disciplinary technical teams, including directors, architects, engineers, platform operations, and vendor partners.
• Strong architecture background with hands-on understanding of API strategies, data pipelines, integration patterns, security frameworks, and cloud-native engineering.
• Track record of driving digital transformation, modernizing legacy systems, and delivering enterprise-grade technology programs with measurable business outcomes.
• Exceptional stakeholder management and communication skills, with experience partnering with senior Sales, Customer Success, Product, and Enterprise Tech leaders.
• Financial management experience, including budget ownership, investment planning, vendor negotiation, and licensing optimization.
• Knowledge of responsible AI principles, governance, data privacy, and compliance requirements relevant to enterprise applications.
• Agile/lean delivery leadership with proven success improving delivery throughput, team maturity, and operational reliability.

• Experience deploying agentic AI, autonomous workflows, or large‑language‑model-based automation in enterprise sales, customer success, or revenue operations environments
• Salesforce certifications such as Salesforce Certified Technical Architect (CTA), Application Architect, System Architect, or Sales/Service Cloud Consultant.
• Experience in deploying Salesforce Agentforce and Data
  360 solutions focused on sales and account management use cases.
• Background in leading global or multi-division technology teams, including offshore/nearshore delivery models and vendor ecosystems.
• Proven success modernizing enterprise CRM ecosystems, including API-first architectures, event-driven platforms, middleware, and cloud-native engineering.
• Strong change leadership and organizational transformation capabilities, with experience driving adoption of AI…