Executive Director – Customers and Sales Engagement Platforms

Executive Director Customer and Sales Engagement Platforms Position Summary

The Executive Director Customer and Sales Engagement Platforms is a senior technology leader accountable for driving innovation, operational excellence, and technical strategy in support of the division’s growth objectives. This leader will define and guide the development of Agentic AI solutions that enhance seller productivity, automate workflows, and elevate the account management experience. The role has full oversight of Salesforce platform support and engineering activities including system architecture, environment management, integrations, data quality, governance and continuous modernization efforts.

• 15+ years of progressive technology leadership experience, including at least 7–10 years managing large, complex CRM, AI, or enterprise platform environments.
• Deep expertise in Salesforce technologies—Sales Cloud, Service Cloud, CPQ, Experience Cloud, integrations, data architecture and platform operations.
• Proven experience delivering AI/ML or agentic AI solutions (e.g., workflow agents, copilots, predictive insights) in a revenue‑facing domain such as sales, customer success or account management.
• Demonstrated ability to lead large, multi‑disciplinary technical teams, including directors, architects, engineers, platform operations and vendor partners.
• Strong architecture background with hands‑on understanding of API strategies, data pipelines, integration patterns, security frameworks and cloud‑native engineering.
• Track record of driving digital transformation, modernizing legacy systems and delivering enterprise‑grade technology programs with measurable business outcomes.
• Exceptional stakeholder management and communication skills, with experience partnering with senior Sales, Customer Success, Product and Enterprise Tech leaders.
• Financial management experience including budget ownership, investment planning, vendor negotiation and licensing optimization.
• Knowledge of responsible AI principles, governance, data privacy and compliance requirements relevant to enterprise applications.
• Agile/lean delivery leadership with proven success improving delivery throughput, team maturity and operational reliability.

• Experience deploying agentic AI, autonomous workflows or large‑language‑model–based automation in enterprise sales, customer success or revenue operations environments.
• Salesforce certifications such as Salesforce Certified Technical Architect (CTA), Application Architect, System Architect or Sales/Service Cloud Consultant.
• Experience in deploying Salesforce Agentforce and Data
  360 solutions focused on sales and account management use cases.
• Background in leading global or multi‑division technology teams, including offshore/nearshore delivery models and vendor ecosystems.
• Proven success modernizing enterprise CRM ecosystems, including API‑first architectures, event‑driven platforms, middleware and cloud‑native engineering.
• Strong change leadership and organizational transformation capabilities, with experience driving adoption of AI solutions and shifting teams toward modern engineering and operational practices.

Bachelor’s degree in Computer Science, Information Systems or equivalent work experience.

The typical pay range for this role is: $ - $.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.