Production Support Engineer; IIB, DataPower, APIC

Production Support Engineer

Our client is in need of multiple Production Support Engineers (IIB, Data Power, APIC) for a long term contract.

MUST have IBM IIB & Data Power; APIC strongly preferred.

Will be App support-NOT development.

25% code changes.

75% troubleshooting/analysis.

Essential Functions:

• Lead and direct day-to-day activities of 365x24x7 Operations team, including specialists from L2 and L3 Application Support
• Lead team efforts to provide analysis and support for application issues.
• Responsible for meeting Service Level Agreements (SLA) for all incidents
• Lead and guide Application Support team with various technology background – IBM IIB, Data Power, APIC and Web Sphere related issues.
• Responsible for meeting uptime requirements for all applications
• Mentor and train to perform troubleshooting and solve application related problems.
• Oversee the identification of application root-cause problems and resolutions.

Requirements:

• Minimum 7 years of experience in application support role or application development.
• Support experience of a minimum of two of the following technologies – IIB, Data Power, APIC
• Experience in designing, developing services and supporting using Data Power and APIC service components
• Must have lead experience of handling project independently and leading project task end to end.
• XML and related technologies like XSL, XPath, XQuery, XSLT
• Working knowledge of IIB/IBM Web Sphere Message Broker, IBM Web Sphere MQ, working with Eclipse.
• Must have experience of Data Power services like multi-protocol gateways, web service proxies, firewalls
• Must have knowledge on SSL Handshake, Data Power proxy profile.
• Must have knowledge on Data Power deployment policy, UCD, SVN and GITHub
• Ability to understand infrastructure design documents and be able to use them to develop necessary policies, scripts and code on Data Power
• Experience in Design multiple services based on different standards for REST, web services, data integration techniques, messaging, and transformation engines and non-standard services (APIs).
• Develop and Troubleshoot message translation related issues while communicating with backend (JSON to SOAP / SOAP to JSON).
• A good understanding and experience of REST APIs and/or
• Proficiency with API protocols and schemas such as SOAP and REST
• Must have Troubleshooting experience in IBM Data Power and IIB from end to end.
• Experience working with SOAP/REST based Web Services and testing tool like SOAPUI.
• UNIX/LINUX experience
• Creating and Publishing API’s in API connect.
• Knowledge on Java, Monitoring tool like Splunk and App Dynamics is an added advantage.
• Good communication skills, organized, multi-tasking, assertiveness are skills that will help being successful on this role.