IT Specialist

Description

NOVOMATIC Americas is a member of the NOVOMATIC Group of Companies. As NOVOMATIC’s local subsidiary in the USA it is responsible for distributing gaming technology for the North American and Caribbean market. With around 20,000 employees worldwide in R&D, gaming operations and equipment manufacturing, NOVOMATIC Group of Companies offers a world class product portfolio of slot machines, electronic table games, management systems, and market leading game content.

We are seeking a skilled and motivated IT Specialist to serve as the primary internal point of contact for all technology needs across the organization. In this role, you will manage a portfolio of external IT vendors and technical consultants, maintain infrastructure, ensure network security, support end users, and drive technology initiatives forward. You will also collaborate with our external IT Team and the IT Team at our Austria-based parent company as needed.

The ideal candidate is a proactive, detail-oriented professional who can work independently, prioritize effectively, and thrive in a fast-paced, small-business environment.

• Oversee the management and maintenance of internal servers, network infrastructure, and related hardware in partnership with external IT vendors.
• Manage and monitor Wi-Fi systems to ensure reliable connectivity across all locations.
• Oversee internet connectivity, including vendor relationships and service-level performance.
• Perform regular system maintenance, updates, and performance optimization.
• Serve as the primary point of contact for all external IT vendors and technical consultants.
• Review, negotiate, and manage vendor contracts, ensuring terms align with organizational needs and budget.
• Monitor and enforce Service Level Agreements (SLAs), holding vendors accountable to performance standards and escalating issues as needed.
• Identify and engage the appropriate vendors and consultants to support projects, system initiatives, and specialized technical needs.
• Maintain documentation of all vendor agreements, renewals, and performance records.
• Implement and maintain IT security protocols, policies, and best practices in alignment with the IT Team at Austria HQ.
• Monitor security threats and respond to incidents in a timely manner, ensuring all events are properly documented.
• Support compliance efforts related to data protection and organizational IT standards.
• Maintain audit documentation for security policies, access controls, and compliance requirements, and report findings to the Austria parent company as needed.
• Manage the full lifecycle of IT equipment, including procurement, configuration, maintenance, and retirement.
• Manage software licensing across the organization, ensuring adequate coverage, cost efficiency, and compliance with vendor agreements.
• Manage the full technology lifecycle for employees, including hardware, software, and access provisioning for new hires and the revocation of access, equipment recovery, and account deactivation during offboarding.
• Set up and configure workstations, peripherals, and mobile devices for new and existing users.
• Maintain an accurate and up-to-date inventory of all IT assets and software licenses.
• Lead or contribute to IT projects including system upgrades, migrations, and new technology rollouts.
• Collaborate with department leaders and cross-functional teams to assess technical requirements and deliver solutions.
• Develop project plans, timelines, and support documentation for technology initiatives.
• Evaluate and recommend new technologies and tools to improve organizational efficiency and scalability.
• Support the development, maintain, and manage the IT budget, ensuring alignment with organizational goals and obtaining appropriate approvals.
• Partner with department leaders to identify and incorporate technology and project-related budget needs into annual and ongoing planning.
• Conduct regular standing meetings with the Finance team to review IT spending, forecast upcoming expenses, and ensure budget accountability.
• Track and report on IT expenditures, identifying opportunities for cost savings and optimization.
• Available…