Desktop Support Analyst

Description

Desktop Support / IT Helpdesk Position Overview

We are seeking a Desktop Support Engineer to provide hands‑on technical support for end users across a fast‑paced and highly collaborative environment. This role will be responsible for troubleshooting hardware, software, mobile devices, audiovisual equipment, and workplace technology issues while delivering exceptional customer service. The ideal candidate is a strong communicator who enjoys working directly with users of varying technical skill levels and takes pride in creating a positive support experience.

This position will serve as a key member of the infrastructure team, supporting daily operations while helping maintain reliable, secure, and efficient technology services.

• Provide onsite and remote support for desktop, laptop, mobile device, and peripheral‑related issues.
• Troubleshoot Windows operating systems, Microsoft 365 applications, printers, conferencing technologies, and endpoint devices.
• Support conference rooms, executive meetings, and audiovisual technologies.
• Manage device deployments, hardware replacements, and employee onboarding/offboarding activities.
• Utilize Service Now to document, track, and resolve incidents and service requests.
• Support Apple and Windows devices within a corporate environment.
• Configure and troubleshoot mobile devices, Microsoft Teams, and collaboration technologies.
• Maintain accurate asset inventory and technical documentation.
• Partner with infrastructure and security teams to escalatie and resolve complex technical issues.
• Participate in on‑call support as needed.

• Desktop Support & Troubleshooting:
  Windows PCs, laptops, printers, peripherals, and end‑user support.
• Microsoft 365 Support:
  Outlook, Teams, One Drive, Office applications, and account troubleshooting.
• Service Now:
  Incident management, ticket documentation, and service request fulfillment.
• Customer Service & Communication:
  Ability to support non‑technical users with professionalism and patience.
• Audio/Visual Support:
  Conference rooms, meeting technology, Teams Rooms, and presentation systems.

• Apple/macOS support experience
• Microsoft Intune familiarity
• Mobile device support and management
• Experience in manufacturing, pharmaceutical, or regulated environments
• Hardware deployment and lifecycle management

• Strong customer‑service mindset
• Comfortable working face‑to‑face with executives and non‑technical users
• Patient, professional, and approachable
• Able to build relationships quickly and earn trust
• Self‑starter who takes ownership of issues through resolution
• Comfortable introducing new ideas and process improvements

• Desktop
• Troubleshooting
• Support
• Customer service
• Help desk support
• Service desk
• Office 365
• audio visual
• apple support
• intune
• mobile device support

• Desktop
• Troubleshooting
• Support
• Customer service
• Help desk support
• Service desk
• Office 365
• audio visual
• apple support
• intune
• mobile device support

The biggest differentiator is communication skills. Amanda specifically mentioned that this person will support non‑technical users and that the Chicago‑area support role needs someone polished, personable, and comfortable providing white‑glove support. Technical skills can be taught more easily than the ability to communicate effectively and create a positive user experience.

Intermediate Level

This is a Contract to Hire position based out of Buffalo Grove, IL.

The pay range for this position is $25.00 - $32.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee…