Digital Services Product Support Engineer

Compensation

Compensation: $85,000–115,000/annual, based on industry experience, plus bonus opportunity.

• Blue Cross Blue Shield PPOmedical
• Vision
• Company paid Life, AD&D, STD and LTD
• 401k plan with a 4% company match when you contribute 5%
• Annual performance-based bonuses
• Annual performance-based merit increases
• Competitive base, bonus opportunity
• 11 paid holidays
• 3 weeks' paid time off (PTO) for years 1 to 3
• 4 weeks' paid time off (PTO) for years 3 and 4
• 5 weeks’ paid time off (PTO) for years 5+

Collaborate with internal and external customers to navigate Komax Digital offerings and remote tools.

Provide technical expertise and direction for the Komax Digital product lines to meet company goals.

Provide accurate and timely 1st-level Komax Digital support to internal and external customers.

Act as liaison with Komax Product Support Management to troubleshoot Komax Digital product issues and recommend improvements that fit our local market.

Monitor and maintain case information and dashboard in Salesforce for Komax Digital product issues.

Perform local Komax Digital product testing and validation.

Created and distributed customer service bulletins for Komax Digital product's new features, improvements, best practices, and requirements.

• Assist the sales team with demonstrations and information on Komax Digital services.
• Develop a process to monitor, communicate, and address customer machines’ performance issues based on Komax Digital data.
• Monitor, maintain, and update key performance indicators to management monthly.

High school graduate or G.E.D. or related experience –required.

Electrical/Electronic or Technical Certificate or Degreed – preferred

2 years of technical or digital work experience

2 years of technical and digital work experience in the wire harness market - preferred

• Knowledge of personal computers with MS Office
• Knowledge of Salesforce and SAP4HC ERP
• Experience with networks - preferred
• Good oral and written communication skills
• Ability to lift 50 pounds
• Prolonged sitting and standing at trade shows
• Reasonable accomodations may be made to enable individuals with disabilities
• Professional area:
  Sales & Service

applicantswillreceiveconsiderationforemploymentwithoutregardtorace,color,religion,sex,sexual orientation,gender identity,national origin,or protected

veteranstatusandwillnotbediscriminatedagainstonthebasisofdisability.

For further details, please contact:
Karen Plendl, Head of HR, via email: