Desktop Support Analyst​/ONSITE Buffalo Grove

Description
Desktop Support / IT Helpdesk

Position Overview
We are seeking a Desktop Support Engineer to provide hands-on technical support for end users across a fast-paced and highly collaborative environment. This role will be responsible for troubleshooting hardware, software, mobile devices, audiovisual equipment, and workplace technology issues while delivering exceptional customer service. The ideal candidate is a strong communicator who enjoys working directly with users of varying technical skill levels and takes pride in creating a positive support experience.

This position will serve as a key member of the infrastructure team, supporting daily operations while helping maintain reliable, secure, and efficient technology services.

Key Responsibilities
Provide onsite and remote support for desktop, laptop, mobile device, and peripheral-related issues.
Troubleshoot Windows operating systems, Microsoft 365 applications, printers, conferencing technologies, and endpoint devices.
Support conference rooms, executive meetings, and audiovisual technologies.
Manage device deployments, hardware replacements, and employee onboarding/offboarding activities.
Utilize Service Now to document, track, and resolve incidents and service requests.
Support Apple and Windows devices within a corporate environment.
Configure and troubleshoot mobile devices, Microsoft Teams, and collaboration technologies.
Maintain accurate asset inventory and technical documentation.
Partner with infrastructure and security teams to escalate and resolve complex technical issues.
Participate in on-call support as needed.
Top Required Skills
Desktop Support & Troubleshooting:
Windows PCs, laptops, printers, peripherals, and end-user support.
Microsoft 365 Support:
Outlook, Teams, One Drive, Office applications, and account troubleshooting.
Service Now:
Incident management, ticket documentation, and service request fulfillment.
Customer Service & Communication:
Ability to support non-technical users with professionalism and patience.
Audio/Visual Support:
Conference rooms, meeting technology, Teams Rooms, and presentation systems.
Nice-to-Have Skills
Apple/macOS support experience
Microsoft Intune familiarity
Mobile device support and management
Experience in manufacturing, pharmaceutical, or regulated environments
Hardware deployment and lifecycle management

Soft Skills:

Strong customer-service mindset
Comfortable working face-to-face with executives and non-technical users
Patient, professional, and approachable
Able to build relationships quickly and earn trust
Self-starter who takes ownership of issues through resolution
Comfortable introducing new ideas and process improvements
Skills
Desktop, Troubleshooting, Support, Customer service, Help desk support, Service desk, Office 365, audio visual, apple support, intune, mobile device support
Top Skills Details
Desktop,Troubleshooting,Support,Customer service,Help desk support,Service desk,Office 365,audio visual
Additional Skills & Qualifications
The biggest differentiator is communication skills. This person will support non-technical users and that the Chicago-area support role needs someone polished, personable, and comfortable providing white-glove support. Technical skills can be taught more easily than the ability to communicate effectively and create a positive user experience.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Buffalo Grove, IL.
Pay and Benefits
The pay range for this position is $25.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO,…