Order Management Coordinator

Remote/OnSite: hybrid [2days a week in office, 3 at home]

Contract - potentially to hire

Order Management Delivery Operator

Here we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways.

Who knows where our shared journey will take you?

We are looking for an Order Management Delivery Operator. This position will be based in Buffalo Grove, IL.

In this role, you will manage the full lifecycle of customer orders—from inquiry through delivery and invoicing—ensuring accuracy, compliance, and a high level of customer satisfaction. You will collaborate cross-functionally to optimize delivery performance, streamline logistics, and maintain strong customer relationships.

• Respond to customer inquiries and prepare quotations, including technical and commercial clarifications such as credit checks, export compliance, delivery timelines, inventory availability, and manufacturing capacity.
• Enter and manage customer orders in the ERP system, confirm delivery dates, and provide order confirmations.
• Monitor order execution to ensure compliance with agreed delivery dates and quantities; proactively address potential delays.
• Manage delivery schedules, initiate shipments, and resolve backorders to maintain delivery reliability.
• Coordinate timely invoicing, perform post-order cost analysis, and support margin accuracy through proper cost tracking and additional charge management.
• Collaborate with logistics, packaging, and transport teams to design efficient delivery solutions and minimize costs.
• Maintain strong communication with internal teams and external partners to ensure seamless information flow and optimized supply chain performance.
• Coordinate with manufacturing facilities, including off-site locations, to align production and logistics requirements.

• Bachelor’s degree or equivalent professional experience
• Minimum of 3 years of experience managing customer inquiries and orders (pre-order, order management, and post-order support)
• Ability to travel 0-15%
• Must be legally authorized to work in the United States without current or future sponsorship

• Strong customer-focused mindset
• Excellent written and verbal communication skills
• Experience in order management or supply chain operations (3+ years preferred)
• Ability to maintain required certifications, including:
• IATA
• DOT
• IMDG
• Lithium Battery Shipping (function-specific)