Order Management Specialist- ERP, Customer Orders & Supply Chain

Job Title

Job Description Required Education
• High School Diploma or equivalent Preferred Education
• Bachelor's degree or equivalent professional experience Preferred Certification:
Ability to maintain certifications, including:
• IATA
• DOT
• IMDG
• Lithium Battery Shipping (function-specific)

Required Qualifications:

• Minimum of 3 years of experience managing customer inquiries and orders (pre-order, order management, and post-order support)
• Ability to travel 0-15%
• Must be legally authorized to work in the United States without current or future sponsorship

Preferred Qualifications:

• Strong customer-focused mindset
• Excellent written and verbal communication skills
• Experience in order management or supply chain operations (3+ years preferred)

Job Summary:

• In this role, you will manage the full lifecycle of customer orders—from inquiry through delivery and invoicing—ensuring accuracy, compliance, and a high level of customer satisfaction.
• You will collaborate cross-functionally to optimize delivery performance, streamline logistics, and maintain strong customer relationships. Responsibilities:
• Respond to customer inquiries and prepare quotations, including technical and commercial clarifications such as credit checks, export compliance, delivery timelines, inventory availability, and manufacturing capacity.
• Enter and manage customer orders in the ERP system, confirm delivery dates, and provide order confirmations.
• Monitor order execution to ensure compliance with agreed delivery dates and quantities; proactively address potential delays.
• Manage delivery schedules, initiate shipments, and resolve backorders to maintain delivery reliability.
• Coordinate timely invoicing, perform post-order cost analysis, and support margin accuracy through proper cost tracking and additional charge management.
• Collaborate with logistics, packaging, and transport teams to design efficient delivery solutions and minimize costs.
• Maintain strong communication with internal teams and external partners to ensure seamless information flow and optimized supply chain performance.
• Coordinate with manufacturing facilities, including off-site locations, to align production and logistics requirements.

** Only those lawfully authorized to work in the designated country associated with the position will be considered.**

** Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**