Office Technician - Aging & Disability Services

General Definition of Work

Hiring Wage: $25.35 hourly

This position will perform Office Technician duties in the Aging and Disability Services teams within the Social Services division of Wright County Health & Human Services.

Full time Office Technician position for the Aging and Disability Services teams within Wright County Health & Human Services Agency. The Office Technician performs customer service, clerical and office support to assist Department/Office management in administering programs and services provided to the County and the general public. Duties in these teams include customer service, data entry, multi-tasking, excellent organizational skills and ability to prioritize.

Performs intermediate skilled administrative support work providing customer service, clerical, office support and/or financial activities to assist Department /Office management in administering programs and services provided to the County and the general public. Work is performed under the limited supervision of a unit supervisor and/or Department Director. Limited oversight/training is exercised over less experienced office staff.

This position is assigned to specialized functions within a Department.

• Interacts with the public, vendors, others in the work unit, across units and with other agencies in person, on-line, or via telephone to exchange general information related to the Department’s/Office’s programs and activities; explains processes and requirements; receives and responds to complaints of both a routine and confidential nature requiring knowledge of policies, procedures, activities, and rules regarding data privacy.
• Performs records management duties specific to the Department/Office assigned.
• Responsible for complying with State of Minnesota data practices laws.
• Assists with record maintenance and maintains Department/Office specific records; i.e. scans, indexes, and maintains all current and historical files; recommends disposition of records to storage, and archives; relocates and reorganizes records as necessary, purges and/or shreds records in accordance with record retention policies; determines proper coding and enters into system.
• Performs typing and computer input of data, correspondence, activities, and other statistics.
• Accesses and enters information into databases; prepares forms, listings, informational, statistical reports, and documents by determining required data, gathering, receiving, and compiling data from several sources; reviews and compares information to verify accuracy; formats data appropriately; transmits reports as required.
• Calculates, collects, receipts, and processes all incoming fees, taxes, payments or other revenue, including entry into computer system as required; tracks and calculates Department/Office and/or program expenses; prepares purchase requisitions.
• Balances daily receipts and prepares for deposit; maintains accurate records of fees and other accounting information; generates financial reports for internal and external agencies.
• Composes and/or types letters, meeting minutes, forms, memoranda, and reports from abbreviated notes, tapes, and records; assists in preparing, updating and maintaining various Department/Office plans, manuals, and forms; prints, scans, faxes and makes copies of materials; sorts and distributes mail; tracks shipments as required; tracks and monitors the administrative office supply inventory and arranges for replenishment of items as necessary.
• Sets up appointments and meetings for Department/Office staff.
• Performs other duties and activities as assigned.

• Assists with caseload requirements, opens and closes cases, retrieves and redacts confidential client data, and contacts clients on behalf of the case manager.
• Serves as the point of contact for technical issues.
• Completes administrative/clerical duties.
• Coordinate and schedule meetings.
• Coordinate document translation.
• Monitor weekly time entries.
• Maintain position training guide.

Minimum Qualifications &

Knowledge, Skills and Abilities:

High school diploma or GED and two years of experience in administrative support with…