Case Manager​/Intake Coordinator

Be the person who helps someone take the first step.

At Crisis Clean Team, every phone call tells a story. Sometimes it's a social worker or case manager trying to help a client remain safely in their home. Sometimes it's an adult child calling because they're worried about a parent. Other times it's someone reaching out for help after living in overwhelming conditions for years.

These conversations require more than someone who can answer a phone. They require someone who listens with compassion, stays organized, asks the right questions, and helps guide people toward the support they need.

We're looking for a Case Manager / Intake Coordinator to become the heart of our client experience. You'll be the first person many clients and referral partners speak with, helping coordinate services from the initial phone call through consultation and beyond.

If you love helping people, enjoy building relationships, and find satisfaction in bringing order to busy days, we'd love to meet you.

You’ll serve as the communication hub between our clients, referral partners, and internal team.

Your responsibilities will include:

• Answering incoming phone calls with warmth, professionalism, and compassion.
• Completing detailed client intakes and documenting information accurately.
• Entering and maintaining client information in our CRM and administrative systems.
• Requesting and organizing project photos and supporting documentation.
• Scheduling consultations with our team.
• Keeping projects organized and moving forward, which includes thoughtful follow-ups.
• Tracking each inquiry to ensure nothing falls through the cracks.
• Supporting the operations team with scheduling and administrative coordination.
• Helping create an exceptional experience from the first phone call through project completion.

You’re naturally organized. Not just organized enough. The kind of organized that enjoys creating systems, color coding calendars, keeping detailed notes, and making sure every task gets completed.

You don’t just dislike loose ends. you refuse to tolerate them.

You enjoy learning each client’s story and genuinely want to know how things turned out. There’s something satisfying about seeing a project through from beginning to end and knowing you helped make it happen.

You are the person friends and coworkers rely on because they know you’ll remember the details, follow through, and keep everyone informed.

You also know how to make people feel comfortable. Whether you’re speaking with a client in crisis or a social worker coordinating care, you communicate with kindness, confidence, and professionalism.

We’re looking for someone who has experience in an administrative, social work, or case manager role and is passionate about bringing help to those in need.

Preferred qualifications include:

• Experience in administrative support, client services, case management, social services, or office coordination.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Experience working with CRM software or other client management systems.
• Experience using multi-line phone systems and managing a high volume of calls.
• Strong documentation and data entry skills with excellent attention to detail.
• Confidence learning new software and technology.
• Excellent written and verbal communication skills.
• The ability to prioritize multiple projects while staying organized and calm.
• A high level of professionalism and confidentiality.

We work closely with families, counties, social workers, healthcare professionals, and community organizations to help people navigate difficult situations with care and understanding.

Our team works hard, supports one another, and celebrates the difference we make every day.

If you’re looking for a career where your organization, communication, and compassion truly matter (and it changes someones life - for the better), we’d love to hear from you.