Customer Service Representative DeZiel Heating & AC

Looking for an energetic and motivated individual to join our ever-growing team/family in helping customers receive the best possible customer service.

DeZiel Heating and A/C is an HVAC company located in the friendly yet bustling community of Buffalo. We have been a family‑owned company for over 20 years. We pride ourselves on providing ethical and quality service to thousands of customers. Our employees are top priority, receiving competitive pay and benefits as well as a close‑knit culture.

Convert incoming phone calls into booked appointments.

• Answer phone from customers in a timely and professional manner
• Respond to email / text inquiries
• Record details of comments / questions / concerns from customer
• Schedule calls for Field Staff
• Provide accurate, valid and complete information by using the right methods/tools
• Communicate with Field Staff to dispatch calls
• Follow our company’s communication scripts
• Build strong relationships with customer
• HAVE FUN!

• Strong phone and verbal communications skills
• Excellent listener
• Customer focus
• Adapt to different personality types
• Ability to multitask
• RELIABLE

• PAID Medial insurance
• Training
• Set Schedule
• Paid Holidays after 1st year
• Retirement account – DeZiel AUTOMATICALLY puts 3% into
• Bonuses
• Weekly 1 on 1’s

Equal Opportunity Employer

11‑7 M‑F (Fulltime)

• Waiting period may apply
• Only full‑time employees eligible

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• Open to applicants who do not have a college diploma

No

Full-time

$16.00 – $20.00 per hour

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

• Monday to Friday

• High school or equivalent (Preferred)

• Cold calling: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

In person