Resident Services Coordinator

The Resident Service Coordinator (RSC) is responsible for providing the highest degree of quality services to the residents and families. Responsibilities include promoting excellence in resident care through providing outreach and support to residents and families in collaboration with the nursing department. Being resourceful and knowledgeable with the evolving information on assisted living. Coordinating the resident care conferences with the nursing team.

Responsible for assisting in the training of employees; completing staffing, scheduling and timekeeping review, employee recognition, engagement and assist with performance management by reporting all quality issues to the appropriate department director.

Job Responsibilities and Duties

Essential Duties:
Resident Care and Programs

• Partners with the Activities/ Life Enrichment staff to ensure a variety of appropriate and individualized activities are available throughout the day and evening and that Resident Assistants are actively involved and engaged with the residents through these activities.
• Complete all reports and assessments for EW clients
• Assist with EW screening and communicate effectively with County Case workers.
• Verify County is updated regarding changes in resident’s status in collaboration with the nursing department.
• Coordinate care conferences with families annually and as needed for changes in status.
• Assist with campus staff schedule to ensure client’s needs are met.
• Update focus residents for the campus and plan appropriate programing
• Coordinate with activities appropriate programming and events
• Oversee resident and community pet issues.
• Mentor staff on appropriate interactions when working with difficult behaviors.
• Follow-up on all non-nursing quality improvement issues/ Report all clinical quality improvement issues to clinical director or DON.
• Oversee resident’s personal supplies (including incontinence products)
• Oversee household items in cottages and order when needed
• Partners with the nurse to ensure that the residents clinical needs are addressed report changes in condition and keep open communication with direct care staff.
• Collaborates with the nursing team to ensure excellence in service delivery, safety, hydration and resident engagement in programming
• Oversees planning for the family events and services at the Memory Care
• Partners with Nursing and Dining Service Coordinator to ensure meeting individualized resident needs and preferences; participates in dining experience daily
• Reviews, reads, notates and initials Daily log to document and learn about pertinent information and any resident’s physical and behavioral changes

Essential Duties:
Quality Assurance and Regulatory Compliance

• Ensures that the community follows all federal, state and local laws and regulations and standards as it pertains to resident care and services
• Strives for excellent quality care and service delivery
• Coordinates with the nursing team, appropriate plans of action to correct identified deficiencies in compliance with Gentle Touch Health Initiatives expectations for regulatory compliance
• Partners with leadership team to ensure and promote community is in compliance with OSHA, Safety and Risk Management policies.
• Assist Campus Administrator with compliance with state laws.
• Practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, MSDS (Material Safety Data Sheets) and Lockout Tag out procedures
• Assists in the presentation and value of Gentle Touch Health Initiatives products and services for our residents, families and employees and targeted referral sources
• Coordinates with the community team to achieve maximum staff economies and cross training when applicable
• Understands the internal cost associated with all resident care programs
• Monitoring and documenting any billing changes needed related to county payment or service credit.

Essential Duties:
Training, Leadership and Employee Development

• Coordinate with the Director of Nursing the management of the department, including but not limited to: recruiting, hiring, training of new staff
• Partners in the delivery and participation in training and self-study…