Customer Service Representative

Responsible for processing client payrolls and serving as an initial point of contact for the resolution of client concerns. This position must provide high-quality client service and work to resolve each solution efficiently.

• Process payrolls, including but not limited to, wage adjustments, benefits, garnishments, child support and liens, tax withholding, direct deposit, special with holdings, leave of absence and termination.
• Resolve client problems to ensure accurate payroll reports and tax returns.
• Prepare vouchers, invoices, checks, account statements, reports, and other records and reviews with clients for accuracy.
• Contact clients to set schedules to obtain payroll data, including salary adjustments, special payments, tax allocations and employee deductions or adjustments.
• Process multi-employer and multi-state payrolls including garnishments, benefits, and taxes according to federal and state wage and hour regulations. Provide quality client service to maintain a high rate of client retention.
• Correspond with Internal Business Partners to resolve client concerns regarding federal, state, and local tax agency related problems.
• Provide accurate, valid, and complete information by using the right processes, policies, and procedures.
• Keep records of customer interactions, process customer accounts, and file documents through various company software.
• Maintain knowledge of the payroll processing system and changes in wage and tax laws to advise clients.
• Identify opportunities to upsell EBC products and services to existing clients.
• Assist with other administrative tasks and projects as needed.

• Proven ability to work in a fast-paced, call‑center environment preferred.
• Strong organizational and interpersonal skills, and ability to maintain appropriate levels of confidentiality.
• Ability to work with minimum supervision and be self‑motivated.
• Ability to organize and manage multiple priorities.
• Ability to effectively communicate with internal business partners across the organization.
• Demonstrated problem solving and analytical skills.
• Strong attention to detail.
• Excellent verbal/written communication skills and ability to build effective professional relationships.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Access) required.