Senior Client Service Representative

Senior Client Service Representative

We are looking for a Senior Client Service Representative to join a long-term contract opportunity in Buffalo, New York. This position supports high-quality client service by addressing inquiries with accuracy, overseeing fund accounting deliverables, and producing key financial reports tied to daily, month-end, and year-end activity. The role is well suited for an individual who can manage deadlines, interpret financial data, and communicate clearly with internal and external partners.

Responsibilities:

• Respond to client questions promptly and provide accurate, solutions-focused support that strengthens overall service delivery.
• Calculate and review daily net asset values while helping ensure fund accounting outputs are completed correctly and on schedule.
• Prepare recurring financial reporting for month-end and year-end periods, along with other required internal and client-facing reports.
• Use internal platforms and technology tools to organize service requests, track deliverables, and maintain consistent workflow execution.
• Investigate accounting discrepancies, reconcile breaks, and resolve exceptions each day to support reporting accuracy.
• Partner with colleagues across servicing and accounting functions to address issues, escalate risks when needed, and meet operational deadlines.
• Analyze investment-related data tied to corporate actions, equities, fixed income instruments, derivatives, and emerging markets activities.
• Contribute during the initial onsite training period and adapt to a hybrid schedule after training based on business needs.