Traffic Agency Clerk; Provisional

This is an entry‑level position that provides face‑to‑face customer service, processes traffic tickets/citations and related documents, and maintains records, documents and information in order to meet the requirements of agency programs. This work is accomplished in accordance with applicable procedures, rules, regulations and laws. Work is performed under the supervision of a clerical or administrative supervisor. No supervision is exercised over other employees.

• Provide face‑to‑face customer service.
• Maintain records and files.
• Receive, screen, review, and verify documents.
• Search for and compile information and data.
• Answer questions about the activities of the organization orally or by correspondence.
• Prepare and/or issue documents and/or verify the validity of documents.
• Sort and distribute mail and email, keep appropriate records, and redirect mail and email as necessary.
• Request additional information, signature, remittance by form, simple letter, email, or phone.
• Establish new files by numbering forms, coding, preparing file folders, and compiling relevant material.
• Update and correct records and files, file, retrieve and charge out records using one or more filing systems, which may be either manual or computer based.
• Search for and/or compile pertinent information and data from manual and/or computer‑based files, reports, publications and other documents.
• Occasionally type envelopes, forms and brief reports.
• Provide information to and answer questions from other agencies and the public.
• Refer inquiries to appropriate office or individual.
• Keep records of telephone, address, email and other required information and maintain contact information.
• Operate office machines such as photocopiers, adding machines, calculators, computer printers, typewriters and audio‑visual equipment and perform simple maintenance tasks such as adding toner and paper, and changing ribbons.
• Enter and/or retrieve information on a computer terminal.
• Provide clerical and administrative services for traffic agency or court.
• Does related work as required.

High School Diploma, GED or Equivalency Diploma

Possession of a current valid NYS Drivers license, Learners Permit, Non‑Driver Identification card or appropriate documentation that will allow applicant to access DMV Motor Vehicle Records Search which must be presented at time of appointment and maintained during employment.

• Ability to understand and use common office record keeping and filing systems and processes.
• Ability to code and decode data for machine processing and similar office processing.
• Ability to read, understand and interpret regulation, procedural manuals, and other documents used in routine office processing.
• Ability to use common office equipment including equipment having alphanumeric keyboards, photocopiers, calculator.
• Ability to perform tasks accurately within prescribed time frames.
• Ability to communicate effectively in writing and orally.