Document Management Administrator

Who we are looking for:

The Document Management Administrator will work with the dynamic Titles team, performing a wide range of tasks and assignments to ensure the proper distribution of incoming and outgoing mail and Titles.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Receive, sort, and distribute incoming Titles and related paperwork received by all delivery services.
• Scan batched Titles into Salesforce in preparation for clerking.
• Responsible for preparation of outbound Fed Ex shipments consistently throughout the day.
• Work through Exceptions in Salesforce and update the titles case as needed.
• Perform a complete and comprehensive quality check to ensure accuracy of at least 99.6% of all outgoing titles daily. Quality Assurance and Risk assessment are imperative to this role, as inaccuracy will be a financial liability for ACV and our customers.
• Identify, record, and solve title related problems by working with others inside the Titles Dept through effective communication.
• Must be able to illustrate problem solving skills through research, analysis of given facts and decision making.
• Perform outbound title bundling to ensure maximum efficiency.
• Perform other duties as assigned.

What you will need:

• High School or GED - required
• 0 - 1 year(s) Relevant administrative experience
• Ability to read, write, speak and understand English.
• Must be able to pay strong attention to detail.
• Must be able to think outside of the box.
• High attention to detail and strong organizational skills.
• Comfort working in a fast-paced, high-volume office setting.
• Demonstrated ability to take independent initiative.
• Ability to stand for extended periods of time and lift up to 30 lbs.
• Ability to perform a variety of duties/ movements including, but not limited to: sitting, standing, walking, reaching, lifting, bending, stooping, kneeling, finger dexterity, repetitive motions.
• Ability to work in office, with extensive safety precautions in place.