Administrative Assistant II - Western & Southern Tier Regions

Job Summary

The Administrative Assistant II is responsible for efficiently completing various administrative tasks and providing essential operational support. This role involves implementing administrative systems, procedures, and policies, and skillfully resolving challenges while exercising independent judgment.

This will be a full‑time (40 hours) position, on a primarily Monday‑Friday, 8:00am‑5:00pm schedule. This role will support staff working in our Western & Southern Tier Regions of service, based at our 70 Jewett Pkwy office in Buffalo, NY.

• Provide administrative, clerical, operational, and systems support to assigned program or department area.
• Coordinate and prepare correspondence, reports, manuals, presentations, and data for the department to ensure deadlines are met.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
• Create, maintain, and enter information into databases.
• Maintain general knowledge about the services and activities of the program or department and use knowledge of overall functions across Hillside.
• Maintain scheduling and event calendars of leader as requested.
• Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
• Complete forms in accordance with company procedures.
• Open, read, route, and distribute incoming mail or other materials and answer routine letters.
• Coordinate communication and interaction with multiple Hillside departments, including Purchasing, Marketing, Facilities, Technology, HR, Payroll, and Finance, following provided directives.
• Respond promptly to inquiries, assess the need for issue escalation, and determine the appropriate method for issue resolution in accordance with agency protocols.
• Maintain updated standard operating procedures, including but not limited to ordering supplies and maintaining files and materials.
• Assist with handling cash and/or other financial responsibilities in support of program budgets or financial management, as needed.
• Manage access to and knowledge derived from confidential information and records to assure that such information/records remain confidential.
• While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.

• High school diploma or GED required.
• Minimum 3 years of experience in office management or administration required.

• Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.

• Ability to manage multiple tasks, prioritize responsibilities, and maintain a well‑organized workspace to ensure efficiency and productivity.
• Strong verbal and written communication skills, including the ability to compose professional emails, memos, and reports.
• Skill in managing time effectively, including scheduling appointments, coordinating meetings, and prioritizing tasks to meet deadlines and ensure smooth workflow.
• Ability to maintain a high level of accuracy and attention to detail in completing administrative tasks such as data entry, filing, and record‑keeping to ensure accuracy and minimize errors.
• Proficient in using office software such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and scheduling virtual meetings.

• Must be able to work a variable scheduling including evenings and weekends
• The following physical demands are required:
• Occasional sitting (up to 4 hours)
• Occasional standing (up to 1 hour)
• Occasional walking (up to 2.5 hours)
• Occasional driving (up to 8 hours)
• Continuous balancing (up to 8 hours)
• Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours)
• Weekly lifting up to 50 lbs. (community‑based staff may be required to lift an empty wheelchair weighing up to 50 lbs.), 10‑15 lbs. on a daily basis
• Weekly carrying up to 55 lbs. approximately 10‑100 ft., 10‑15 lbs. on a daily basis
• Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1‑2.5 hrs.)
• Occasional exposure to dust, fumes, gases or chemicals is apparent.
• Protective clothing or equipment as required:
  Close toe shoes;
  Protective Shields, Universal Precaution PPE, Gloves for toileting and food preparation
• Ability to change positions as needed

$18.50 Minimum pay rate, $26.00 Maximum pay rate, based on experience. This pay rate may include a Regional and/or Department premium.