Collector​/Accounting Administrative Assistant

Job Category: Finance

Requisition Number: COLLE
001695

• Posted:
  May 21, 2026
• Full‑Time
• Hybrid

Buffalo, NY (Corporate Headquarters)

Merchants Insurance Group, a Northeast leader in Property and Casualty Insurance, seeks a Collector/Premium Accounting Administrative Assistant to support our Premium Accounting team at Corporate Headquarters in Buffalo, NY.

• Creating and maintaining client credit history files and managing accounts to ensure timely payments.
• Providing customer support, resolving issues, and conducting negotiations to collect outstanding debts.
• Documenting collection activities, creating reports, and maintaining accurate records using computer systems and databases.
• Handling telephone calls, email correspondence, and communication with law firms and other agencies regarding collections.
• Performing administrative tasks such as batching, keying, and filing for the premium payment processing function.
• Providing cash processing and billing support.
• Providing backup for Premium Accounting Assistant and Analyst as necessary.

• Associate’s degree or equivalent work‑related experience.
• 5+ years of collection experience.
• Proficiency in Microsoft Office Suite (Excel, Word, Access) and databases; strong data entry skills.
• Strong organizational, record‑keeping, and attention‑to‑detail skills.
• Excellent verbal and written communication, customer service, and negotiation abilities.
• Ability to remain calm and professional while handling sensitive financial information and dealing with customers.

Estimated hourly compensation ranges from $20.00 to $26.00, based on level and geography, plus an equity component and a comprehensive benefits package.

• Hybrid work schedule (2 full days per week in office; remaining days at home or in the office).
• Flexible work arrangements, including flex scheduling and summer hours.
• Competitive pay scale.
• Outstanding collection bonus and company bonus programs.
• Generous paid time off package.
• Full benefits:
  Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match 100% up to 6% of annual contributions (100% vested immediately).
• Tuition reimbursement.

Merchants Insurance Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Merchants Insurance Group supports a safe workplace through pre‑employment background screenings.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.