Workforce & Recruitment Assistant

Workforce & Recruitment Assistant Position

The Workforce & Recruitment Administrative Assistant provides essential administrative, data, and coordination support to the Workforce Development team. This role helps ensure smooth daily operations across PUSH Buffalo's workforce development programs, including the Sustainable Workforce Training Center (SWTC) and the Community Hiring Hall. The position supports participant engagement, scheduling, documentation, communications, and program logistics to strengthen overall workforce programming and service delivery.

What You'll Do

• Provide day-to-day administrative support including scheduling, phone and email communication, and document preparation
• Maintain organized digital and physical filing systems for workforce programs
• Assist with creating outreach materials such as flyers, email content, and basic social media posts
• Track participant communications, follow-ups, and scheduling needs
• Support outreach efforts including partner communication, email distribution, and list management
• Assist with participant communication before, during, and after programming activities
• Help maintain consistent and clear communication with internal and external stakeholders
• Enter and maintain accurate participant data, attendance, and case notes in Salesforce
• Support participants with completing applications, intake forms, and onboarding paperwork
• Maintain updated databases of job seekers, employers, training cohorts, and partner organizations
• Assist with generating reports, summaries, and data pulls as needed

Who We're Looking For

• High school diploma or equivalent required
• Minimum two (2) years of administrative, program support, customer service, or related experience preferred
• Experience in workforce development, nonprofit, or community-based programs a plus
• Must reside locally in Buffalo, NY area, able to work on site at least five (5) days per week.
• Experience working with diverse populations.
• Willing to work evening and weekend hours, as necessary.
• Strong organizational skills, including good attention to detail and follow through necessary.
• Superior interpersonal, organizational, multitasking, and time-management skills.
• Ability to work in a fast-paced environment.
• A valid driver's license and access to reliable private transportation is preferred.
• Strong organizational and administrative skills with attention to detail
• Proficiency in Microsoft Office Suite/365
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Strong written and verbal communication skills
• Comfort working with data entry systems (Salesforce experience preferred but not required)
• Ability to work both independently and as part of a team