Program Assistant of ACT Empower

Summary of Duties

This program assistant is responsible for organizing, coordinating, and monitoring all non-clinical operations under the direction of the team leader; providing receptionist activities including triaging calls, coordinating communication between the team and consumers; maintaining accounting and budget records for program expenditures; and operating and coordinating the management information system.

Non‑Exempt

$18.00 per hour

• Filing, photocopying, answering telephones, and general document creation, including typing letters, memos, and reports per staff request.
• Maintain staff safety log, communicate with and track staff in the field for safety purposes as per the safety protocol.
• Track and maintain flexible wrap fund accounts.
• Track purchase order requests.
• Maintain tracking of motel and vendor use by staff on behalf of clients.
• Track and maintain Medicaid account activity of consumers.
• Open new consumer charts, maintain active charts, and close out terminated consumer charts.
• Attendance and participation in daily morning clinical meetings.
• Maintain accurate auditing of client charts, both for required documentation and billing purposes.
• Work cooperatively with the administrative business office to ensure appropriate billing is conducted.
• Record admissions and discharges and provide a source of information for statistical reports.
• Maintain consumer charts according to agency standards, including setting up charts for newly admitted consumers, filing materials in consumer charts and files to assure current, accurate information is available, and monitoring clinical charts in coordination with the team leader to ensure they are maintained in accordance with unit policies and procedures.
• Prepare letters to request medical records and client authorizations and maintain a log of requests and records received per HIPAA compliance regulations.
• Operate and coordinate the computer and management information systems for the program.
• Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.

• Knowledge of the operation and use of personal computer, including Excel and Word.
• Ability to organize and maintain auditing materials.
• Ability to communicate effectively with a variety of professionals.
• Must be adept at problem-solving, and possess strong interpersonal skills.
• Must be able to prioritize and plan work activities to use time efficiently.
• Must be organized, accurate, thorough, and able to monitor work for quality.
• Must be dependable, able to follow instructions, and respond to management direction.
• Ability to establish and maintain good working relationships with multidisciplinary team.

• High School diploma or equivalency, including or supplemented by courses in typing and computer operations, plus one year full-time paid experience performing some combination of secretarial and data entry duties.
• Graduation from a two-year Business School with courses in typing and computer operations.

• Welcoming, team environment that inspires you to thrive and be your best self.
• Rewarding work experience.
• Generous paid time off.
• Flexible schedule.
• Multiple and diverse health insurance options.
• Many other unique lifestyle and personal insurance options.
• CASAC certification tuition support.
• Career growth and advancement opportunities.