Workforce Program Assistant

Make a Difference While Building Your Career

At Goodwill of Western New York, we believe in the power of work to change lives. As a Workforce Program Assistant, you’ll play a key role behind the scenes helping ensure our Good skills Career Builder program runs smoothly and supports individuals on their path to meaningful employment. If you are highly organized, detail-oriented, and passionate about helping others succeed, this is an opportunity to make a real impact every day.

• Coordinating schedules, calendars, and program logistics
• Preparing materials for orientations, trainings, and graduation events
• Maintaining accurate participant records and program documentation
• Entering and managing data in program systems and tracking tools
• Communicating with participants, graduates, and partners
• Supporting staff with administrative tasks that keep the program running efficiently

• 1–3 years of administrative or office support experience
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and meet deadlines
• Clear, professional communication skills
• Experience with Microsoft Office 365 (Excel, Outlook, Word)
• Comfort working with data, systems, and documentation
• A commitment to handling confidential information with care

Bonus if you have: experience with databases or case management systems.

At Goodwill of WNY, your work has purpose. You’ll be part of a mission-driven team that supports individuals in overcoming barriers to employment and building sustainable careers.

• Own It – Take responsibility and deliver results
• Dare to Excel – Continuously improve and grow
• Be Bold – Act with courage and initiative
• Be Extraordinary – Exceed expectations
• Win Together – Collaborate and celebrate success as a team

• Full-time, non-exempt position
• Primarily office-based with a mix of sitting, standing, and light lifting (up to 20 lbs.)
• A collaborative, fast-paced environment where your work directly supports program success

• $16.00–$19.00/hour based on experience
• We regularly review our pay and benefits to stay competitive!

Apply today and help us empower individuals, strengthen our community, and transform lives through the power of work.