Operations Admin II

Responsibilities

• Perform clerical and administrative tasks for hub and station operational areas (linehaul, quality assurance, customer service).
• Manage damaged or incorrectly addressed packages to optimize delivery times.
• Serve as the first point of contact for customer inquiries and issues.
• Provide clerical support to management (photocopying, filing, faxing, emailing, answering phones).
• Research, enter, and review data in various systems.
• Compile regular and ad hoc reports for management.
• Assist with Business Control Self Assessment audit activity.
• Additional QA/Loss Prevention duties: address searches, prioritize workflow, ensure proper scan statuses, handle hazardous material damages, investigate missing packages, review loss claims.
• Additional Linehaul duties: enter IC settlement information, maintain DOT‑required files, track vehicle mileage, monitor metrics, and serve as initial contact for IC inquiries.
• Perform other duties as assigned.

• High School Diploma or GED required.

• Two years of customer service, clerical, or related experience required; experience in dock operations or distribution center preferred.

• Proficient typing and data entry; use of phone, copier, fax.
• Software skills, including Microsoft Office and web‑based applications.
• Customer service skills for effective professional response.
• Time‑management, organization, and multi‑tasking abilities for a fast‑paced environment with high attention to detail.

• Minimal travel required.

• None specified.

• $17.84 – $24.89 per hour.

• Health, vision, and dental insurance.
• Retirement plan.
• Tuition reimbursement.

Federal Express Corporation is an Equal Opportunity Employer, including Veterans/Disabilities.

Reasonable accommodations are available for qualified individuals with disabilities. Contact  for accommodations during application or hiring.

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

Federal Express Corporation participates in the U.S. Citizenship and Immigration Services’ E‑Verify program.