Office Assistant ; NY HELPS), Customer Service Administration

Position: Office Assistant 1 (NY HELPS), Customer Service Administration
Fiscal Year  Position Title Office Assistant 1 (NY HELPS), Customer Service Administration Classification Title Office Assistant 1 Department Customer Service Administration Posting Number C260068 Posting Link https://(Use the "Apply for this Job" box below). Employer State Bargaining Unit 02 - CSEA (Admin) Appointment Type Classified Appointment Term Permanent Classified Position Type NY HELPS Temporary Until Salary Grade SG06

Posting Detail Information

Position Summary

The University at Buffalo is hiring for Office Assistant 1to perform office support and clerical work to meet the requirements of university programs. The successful candidate will provide support to the Facilities Operations Customer Service Department.

Responsibilities will include:

* Maintain manual and electronic records

* Handling key requests and issuing keys

* Answer questions pertaining to the campus key policy and handle lost keys

* Act as a Customer Service Representative to be a single point of contact for University faculty/staff for various types of maintenance requests and assist with the coordination of customer quotes

* Draft and sending campus-wide notifications

* Generate Work Orders and entering labor and material usage

* Run reports as needed

* Gather, compile, and prepare data from manual or automated files and other sources for various reports, publications, records, or other external or internal communications

* Respond to questions concerning the operation of the unit or program area

* Write responses to correspondence

* Other duties as assigned

Applicants must be authorized to work in the United States by their start date. The University at Buffalo does not guarantee that it will sponsor, support, or otherwise assist with obtaining work authorization.

Additional Information:

* Learn about our benefits, where we prioritize your well-being and success to enhance every aspect of your life.

* Learn more about what it looks like to be a part of the University at Buffalo community.

* Begin your career with us through the NY HELPS program.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Departmental Operating Needs

Candidates must effectively demonstrate:

* Their skills and competency for this position as detailed in this job description

* An ability to effectively communicate with a broad and diverse population

* Effective and positive customer service skills

* An ability to understand and follow written policy and/or oral instructions

Minimum Qualifications

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).There are no minimum qualifications for this position.

Preferred Qualifications

* Experience in Microsoft Word and Excel preferred.

* Customer Service experience desirable.

Our University Community Prodig+ No Executive Position No Physical Demands Driving Requirements This position does not drive a university owned vehicle Salary Range $36,232 Additional Salary Information Work Days Weekdays
- Monday
- Friday Work Hours

37.5 hours per week

Scheduled Work Days Monday, Tuesday, Wednesday, Thursday, Friday Job Type Full-Time Campus North Campus Posting Alerts Special Instructions Summary Additional Information Is a background check required for this posting? Yes Background Check Notification For non-internal applicants: a selected candidate will have to complete and pass a background check prior to appointment.

Contact Information

Contact's Name Kevin Godwin Contact's Pronouns Contact's Title Customer Service Manager Contact's Email kevingod Contact's Phone

Posting Dates

Posted 07/09/2026 Deadline for Applicants Open Until Filled Date to be Filled