School of Nursing - Administrative Assistant, Undergraduate Programs

Summary

The Administrative Assistant for Undergraduate Programs provides comprehensive administrative, operational, and customer service support for the undergraduate nursing programs within the Patricia H. Garman School of Nursing, including the Traditional Bachelor of Science in Nursing (BSN), Registered Nurse to Bachelor of Science in Nursing (RN-to-BSN), and Accelerated Bachelor of Science in Nursing (ABSN) programs. The position serves as a primary point of contact for students, faculty, staff, prospective students, alumni, and external partners, ensuring efficient office operations and effective communication across the School of Nursing.

The Administrative Assistant supports academic and administrative functions including scheduling, correspondence, records management, student progression tracking, accreditation activities, event coordination, and departmental projects. The incumbent exercises independent judgment, maintains confidentiality, and contributes to a student-centered environment that promotes academic excellence and operational effectiveness.

• Serve as the first point of contact for undergraduate nursing program inquiries.
• Answer, screen, and route telephone calls, emails, and visitors in a professional and courteous manner.
• Manage calendars, appointments, meetings, and scheduling for undergraduate program leadership.
• Prepare, edit, proofread, and distribute correspondence, reports, presentations, and other documents.
• Coordinate office operations and administrative processes to ensure efficient workflow.
• Process maintenance requests and coordinate facility‑related needs.

• Maintain student records, databases, and files related to admissions, progression, retention, and graduation.
• Assist with tracking student progression and retention metrics.
• Coordinate communication and documentation with Admissions, Registrar, Student Affairs, Financial Aid, and other university departments.
• Prepare documentation and information requests for current and former students, including course descriptions and academic verification materials.
• Assist with course scheduling, faculty support, and student communication initiatives.

• Maintain records and documentation required for accreditation, regulatory compliance, and program assessment activities.
• Assist in compiling reports, surveys, outcome data, and supporting materials for accreditation reviews and program evaluations.
• Support data collection and reporting efforts for continuous quality improvement initiatives.

• Coordinate meetings, orientations, open houses, recruitment events, recognition ceremonies, and special programs.
• Prepare meeting agendas, record minutes, and distribute meeting materials.
• Assist with departmental projects and strategic initiatives as assigned.
• Disseminate employment opportunities, scholarship information, professional development announcements, and recruitment materials to students.

• Provide exceptional customer service to students, faculty, staff, alumni, and community partners.
• Respond to inquiries accurately and in a timely manner.
• Facilitate communication between students, faculty, and administrative offices.
• Maintain a welcoming and professional office environment.

• The Administrative Assistant is responsible for maintaining the confidentiality of student, personnel, and institutional information in accordance with university policies, FERPA regulations, and applicable laws and regulations.

• Associate degree required; bachelor's degree preferred.

• Minimum of two (2) years of progressively responsible administrative support…