Service Administrator

Service Administrator – our Material Handling division – Buffalo, NY branch.

• Opening and closing work orders for all types of customers
• Scheduling transportation for any piece of equipment that needs to be moved to a branch and/or customer
• Answering the phone and providing customer service
• Research billing and invoicing questions and provide solutions.
• Assist with dispatching service technicians.
• Assist with technician and office payroll.
• Cross‑train with other admin staff to provide back‑up in all positions
• Various other office and service duties as assigned by Management

• Customer service experience is highly preferred.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.
• Possess excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.
• Language Skills – Intermediate:
  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills – Basic:
  Ability to add and subtract two‑digit numbers and to multiply and divide with 10–100–100. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability – Basic:
  Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Compensation Range: $ per hour. This range is regarding base pay only and does not include benefits and potential bonuses. Overall compensation will be determined based on factors such as geographical location, skillset, education, and experience.

Buffalo, NY branch.

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact  immediately!