Front Desk Administrator (Southtowns

Front Desk Administrator

Are you a friendly, dependable administrative professional who enjoys helping people feel welcome and supported? Staff Buffalo is working with a family-owned eye care practice in the Southtowns to hire a Front Desk Administrator, paying $20–$25/hour. This is an excellent opportunity to join a close-knit team with a long history of serving Western New York and providing personalized, community-focused care.

In this Front Desk Administrator role, you will be the first point of contact for patients, managing check-in and check-out, answering phones, scheduling appointments, verifying insurance information, and helping the office stay organized throughout the day. The team supports patients across two Southtowns offices each day, so strong communication, professionalism, reliability, and a positive attitude are essential.

This Front Desk Administrator position is a full-time, on-site position with a primary location in one of their two Southtowns locations; with occasional coverage at the other Southtowns location as needed. This position is a typical 40-hour work week, with a schedule that does include alternating Saturday mornings and two evenings per week until 7:00 p.m.; but with flexibility of a weekday off when a Saturday is worked.

The practice offers hands-on training, cross-training opportunities, schedule flexibility when possible, and room to grow within a supportive team.

This is an in-person, On-Site position in Western New York (Southtowns).

• Welcome patients, complete check-in and check-out, and create a professional, friendly front office experience
• Answer incoming calls, respond to patient questions, and route messages accurately and promptly
• Schedule, confirm, and adjust patient appointments across multiple providers and office locations
• Collect and verify insurance information, update patient records, and support accurate front office documentation
• Coordinate with technicians, scribes, doctors, and administrative team members to keep daily workflows moving smoothly
• Support occasional coverage at another office location and participate in cross-training across front office and patient support functions

• High school diploma or equivalent required; additional administrative or healthcare training is a plus
• Previous customer service, reception, medical office, or administrative experience preferred
• Strong verbal communication skills with a professional, friendly, and patient-focused approach
• Reliable, organized, and comfortable managing phones, schedules, records, and changing priorities
• Comfort using/learning Gmail, electronic health record (EHR) software, insurance verification processes, and optical workflows
• Valid driver's license and reliable transportation for occasional coverage at another office location

• Compensation: $20–$25/hour, depending on experience
• Health insurance options
• 401(k) plan
• PTO
• Hands-on training in Office Mate, insurance verification, and optical office workflows
• Cross-training opportunities with room to build skills and grow within the practice
• Flexible scheduling support when possible, including a weekday off when working Saturday
• Welcoming, family-owned environment with long-tenured team members and a collaborative culture