Patient Experience Specialist Scheduling Reg Mgmt

US:

NY:

Buffalo | Clerical/Administrative | Full Time

17.01 - 25.51 USD per hour

Posted a month ago

Facility: Administrative Regional Training Cntr

• High School diploma or equivalent required

• Customer service experience preferred
• Knowledge of Healthcare and medical terminology preferred
• Experience in Contact Centers preferred

• Possesses basic customer service skills and empathy while interacting with patients
• Demonstrates excellent, active listening skills
• Shows comfort with Microsoft Word and Excel
• Works well with computers and possesses good typing skills, at a speed of 45 words per minute, at minimum
• Demonstrates a personal commitment to promoting high performance
• Strives for continuous improvement
• Maintains high energy and a positive attitude
• Excellent time management, organizational and problem-solving skills
• Strong oral and written communication skills
• Thinks quickly and uses appropriate judgment
• Demonstrates diplomacy and patience while interacting with consumers and colleagues
• Demonstrates regular, consistent and punctual attendance
• Must be able to work variable schedules
• Able to interact with staff, colleagues and stakeholders in a respectful manner
• Maintains a neat and professional appearance

• Normal heat, light space, and safe working environment; typical of most office jobs