Corporate Services Document Support Specialist​/Technician

• Category:
  Admin - Customer Service / Call Center
• Job Type:
  Temporary
• Duration: 3 - 6 Months

Employment Type:

Contract (2 months)

Compensation: $20.00 - $23.00 /hr.

Schedule:

20
-25 hrs/Week.

• The Corporate Services Document Support Technician is responsible for providing support to both the Corporate and Regional offices in a variety of roles.
• This includes daily Image Right document scanning, indexing, and completion of various Image Right and WINS workflow tasks for all regional underwriting offices, as well as any department within the company as needed.

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

This role offers the opportunity to join a company that prioritizes both people and performance-where your contributions directly impact client success while providing you with room to grow and develop professionally.

Acara is a premier recruiting and workforce solutions provider- we help companies compete for talent. With experience across industries worldwide, we partner with clients, listen to their needs, and design talent solutions that deliver the business outcomes they want. We draw on decades of experience to provide contingent staffing, direct placement, executive search, and workforce services worldwide.

Sound like a good fit?

• This role is also responsible for providing backup support for all mail room operations with respect to both incoming and outgoing mail as needed.
• Responsible for scanning, indexing, and releasing or routing Image Right and WINS workflow tasks for regional underwriting offices on a daily basis, and other corporate departments as needed.
• This includes producing weekly Image Right productivity reports and distributing them to management.
• Provides backup support for scanning, indexing and assigning returned undeliverable mail tasks to the Image Right document management system.
• Manages daily verification and approval process for all outsourced mailing documents on the Mass Printing web portal.
• Responsible for holding or suppressing documents when requested by business users.
• Provides backup support for the corporate mail room operations for both incoming and outgoing mail as requested.
• Responsible for preparing and submitting mandated OFAC reporting for both policyholders and claimants of the client and reporting any potential terrorism hits.
• Assists with answering and routing incoming switchboard calls as requested.
• This includes maintaining both corporate and regional telephone directories.
• Responsible for handling monthly Workers' Compensation dividends, based upon Loss Ratio.
• Provides administrative support to the Corporate Services team as requested, which includes reviewing and reconciling monthly invoices for external vendors.
• All other duties as assigned.

• High School Diploma or GED.
• 2+ years of customer service experience.
• 2+ years of experience with Microsoft Office.
• 2+ years of experience with document management and scanning systems, including Image Right.

• 1+ years of experience in the property and casualty insurance industry.
• This includes having a solid understanding and the ability to operate all postage and inserting machines, and to serve as the backup during absences.
• Attention to detail and commitment to a high level of accuracy.
• Ability to work…