Senior Fulfillment Analyst

Location:

Buffalo, NY, US, 14213

Segment:
Supply Chain

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in food service, retail, in-store bakery, deli and prepared foods, among others.

Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

The Sr. Fulfillment Analyst will support the USC Fulfillment Manager and Team in the development and management of the USC Finished Goods fulfillment and deployment strategy, including the implementation of distribution optimization opportunities and the spend efficiency of the USC Region Stock Transfer freight. This role serves as a subject‑matter expert and voice of the Fulfillment Planning function that establishes best practices, analyzes and suggests continuous improvement, identifies and corrects data integrity issues, and supports the implementation of new technology to optimize fulfillment management practices.

• Support governance of supply and demand information received from Planning with the Fulfillment team and Customer Fulfillment function to ensure Fulfillment Execution to plan.
• Serve as the “voice” of Fulfillment Planning across the business, in the transition of fulfillment planning activity to ESO.
• Summarize USC shortage reason codes and corresponding actions on a recurring basis (ex: weekly).
• Drive data‑driven decisions to optimize plans and processes as a key analytical resource.
• Assist the USC Fulfillment Manager in the leadership of the Distribution Center Sales and Operations Planning (DC S&OP) process to balance customer service, inventory turn objectives, transportation and distribution center efficiency; serve as backup and resolve warehouse gridlock issues.
• Work with Fulfillment Planners to identify lane‑level transportation utilization goals and drive STO utilization metrics.
• Manage or consult on international and/or co‑manufacturing fulfillment processes.
• Manage potential inventory shortage reports and take action to reduce shortages to customers.
• Collaborate with Customer Success by communicating customer shortages to Customer Success/Sales as appropriate.
• Communicate significant inventory shortages to Supply Planners and/or Sales Channel Service Managers.
• Attend and participate in IBP meetings and support STM.
• Maintain the distribution center inbound schedule database.
• Maintain the plant outbound shipment load plan.
• Maximize stock transfer order freight utilization.
• Analyze drivers and reduce out‑of‑route moves.
• Manage the movement of DC‑to‑DC inventory transfers through the C‑item deployment process.
• Analyze and review inventory to minimize spoilage.
• Develop actionable plans to improve customer order fill rate by segmentation.
• Execute efficiency opportunities such as POM (point of manufacture) opportunities in coordination with the strategy developed by the USC Fulfillment Manager.
• Plan proactively with the Customer Fulfillment team to mitigate warehouse congestion and gridlock issues and orchestrate issue management activities.
• Coordinate with Warehouse Management and 3PL providers to manage inbound schedules.
• Utilize Power
  
  BI and other reporting to improve STO utilization, Warehouse‑to‑Warehouse levels, warehouse space utilization, and DC inventory projection accuracy; provide feedback on the analytics behind these tools.
• Provide direction for the development and communication of Fulfillment Plan objectives.
• Participate in governance and support the integration of Fulfillment Planning activities to Rich Products ESO partner(s).
• Monitor and track the health of master and transactional data inputs to the Fulfillment application; use Data Doctor exceptions to resolve data…