Account Coordinator; LGM Buffalo

Legends Global Merchandise (LGM) is a recognized leader in retail and merchandising worldwide, offering a fully customized, customer‑centric omnichannel shopping experience for fans across in‑venue, e‑commerce, and pop‑up operations. LGM recently acquired ADPRO Sports, a prominent branded merchandise subsidiary.

The Account Coordinator – Promotional & Branded Merchandise – is responsible for executing orders to ensure the customer experience is as smooth as possible, aiding in business growth and retention. The Coordinator oversees customer orders from start to finish to ensure completion, accuracy, and customer satisfaction.

• Quotes product based on customer specifications
• Orders product based on customer requests
• Completes art sheets required prior to an item being prepared for production
• Inputs customer orders into invoicing system
• Reviews customer billing and invoicing prior to submission to the customer
• Reviews and updates quarterly WIP reports and submits to Vice President of Sales
• Provides customer support regarding orders, returns, shortages, damages, and back‑ordered products
• Processes customer credits in the invoice system
• Supports outside sales representatives and their customers
• Reconciles vendor invoices with customer invoices
• Meets with customers to determine their needs and advise them on how ADPRO can help meet those needs
• Checks in and receives products from vendors when time sensitive
• Files customer order documentation
• Attends outside sponsorship events and company sales meetings

Other duties may be assigned to meet business needs.

• Good interpersonal and customer service skills, well‑developed verbal and written communication skills, and the ability to work with internal and external clients
• Sound organizational, records management, time management skills, and attention to detail
• Ability to effectively prioritize responsibilities, meet assigned deadlines, and manage related stress

Bachelor's degree and a minimum of one year of experience in a similar position, or an equivalent combination of education and experience. Proficient in Microsoft Office products, invoicing systems, and online vendor sites.

Competitive pay of $22.00 – $26.00 per hour, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and a 401(k) plan.

Location:

LGM Buffalo – Buffalo, NY

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.