Organizational Change Manager II

Are you ready to join a growing team?

CTG is seeking to fill an Organizational Change Manager II opening for our client.

Location: Buffalo, NY
Duration: 12 months

Primary Responsibilities:

• Lead organizational change management efforts for medium-to-large IT initiatives with moderate to significant business impact.
• Develop and execute comprehensive change management strategies and plans to support successful adoption of new processes, systems, and technologies.
• Partner closely with project managers, program managers, executive sponsors, and business stakeholders to integrate change activities into overall project plans.
• Conduct stakeholder analyses, change impact assessments, and organizational readiness assessments to identify risks and opportunities.
• Develop and implement strategies to address resistance, improve engagement, and accelerate user adoption.
• Coach senior leaders and managers on effective change leadership and communication practices.
• Create and deliver executive-level presentations, PowerPoint decks, communication plans, and messaging tailored to various audiences.
• Develop, coordinate, and manage internal communications supporting project objectives and organizational readiness.
• Collaborate with Learning & Development teams to identify training needs and support the design and delivery of learning resources.
• Define business readiness metrics, measure adoption and change effectiveness, and recommend corrective actions when necessary.
• Gather and analyze qualitative and quantitative feedback through surveys, interviews, focus groups, and other assessment methods.
• Develop transition and sustainability plans to reinforce long-term adoption and business value.
• Ensure compliance with organizational risk management, regulatory requirements, and internal control standards.
• Support additional organizational change initiatives and related responsibilities as assigned.

Scope of Responsibilities:

• Manage organizational change activities across multiple concurrent IT projects and programs.
• Serve as the primary change management liaison between project teams, business leaders, and stakeholders.
• Coordinate change management schedules, resource requirements, and deliverables while aligning with overall project objectives.
• Build strong partnerships across all organizational levels, from frontline employees to executive leadership.
• Apply structured change management methodologies, tools, and best practices to drive successful business transformation.
• Support continuous improvement of enterprise change management capabilities and organizational readiness practices.

Supervisory/Managerial Responsibilities:

• This position does not have direct supervisory responsibilities.
• Provides leadership, coaching, and guidance to project teams, business leaders, and stakeholders throughout organizational change initiatives.

Education and Experience

Required:

• Bachelor's degree in Business Administration, Organizational Development, Human Resources, Communications, Information Technology, or a related field.
• Minimum of 5 years of experience leading organizational change management initiatives for IT projects or enterprise transformation programs.
• Experience partnering with project and program managers to deliver successful technology implementations.
• Demonstrated experience developing and executing change management strategies, communication plans, and stakeholder engagement activities.
• Strong experience creating executive presentations and PowerPoint materials.
• Excellent verbal and written communication skills with the ability to effectively communicate with employees, managers, executives, and senior leadership.
• Experience conducting change impact assessments, readiness assessments, and stakeholder analyses.
• Strong organizational, facilitation, and relationship management skills.

Education and Experience Preferred:

• Project Management Professional (PMP), Prosci Change Management Certification, or other recognized change management certification.
• Experience with in financial services, banking, or other highly regulated industries.
• Experience managing projects or programs in addition to organizational change management responsibilities.
• Familiarity with…