Logistics and Fulfillment Supervisor

• Lead logistics, transportation, and fulfillment functions for efficient, compliant, cost-effective delivery operations
• Oversee team performance, operational execution, service quality, workforce management, and service goals
• Partner with pharmacy and operations leaders to align workflows and optimize fulfillment strategies
• Manage vendor relationships, shipping performance, compliance, issue resolution, and logistical operations
• Communicate operational updates, priorities, and expectations
• Oversee daily workflow, schedules, staffing assignments, and workload distribution
• Address performance and attendance concerns
• Coach, mentor, and develop team members
• Ensure pharmacy workflow processes comply with regulations and accreditation standards
• Resolve operational and pharmacy issues to limit patient or customer disruption
• Maintain patient records and delivery logs
• Provide reports to finance and leadership on delivery cost reduction strategies
• Create delivery routes and ensure driver training and vehicle maintenance
• Monitor delivery driver workload and progress-note and call analysis
• Follow up on delivery issues, track deliveries, and coordinate delivery exception retrieval and documentation
• Implement cross-training to support logistics and fulfillment coverage
• Manage shipment exceptions, investigate root causes, and implement corrective and preventive actions
• Track replacements and ensure accurate exception documentation
• Maintain technical knowledge of contracts, benefits, policies, procedures, and operational platforms
• Assist with pharmacy audits and support Patient Care Specialists and pharmacy and operations teams
• Apply conflict resolution to help patients understand policies and procedures
• Ensure HIPAA compliance with order preparation and shipping

• Associate degree required, or an additional two years of experience in lieu of the degree
• Four years of pharmacy technician experience in a high-volume pharmacy or logistics experience required
• One year of progressive leadership/management responsibility required
• Ability to lift up to 40 lbs.
• Excellent communication and cross-functional influencing skills
• Leadership skills including training, coaching, listening, and conflict management
• Problem-solving methodology for logistical problems and service schedules
• Ability to research and use novel platforms for problem solving
• Excellent analytical and process management skills
• Experience in a specialty pharmacy or mail order pharmacy preferred
• Proven alignment with Reliance values:
  Collaborative, Accessible, Results-Oriented, Empowering, and Supportive
• Must not require immigration or work visa sponsorship

Demonstrates expertise in logistics and fulfillment operations, with a strong focus on compliance, team leadership, and performance management. Proficient in problem-solving methodologies and effective communication to optimize workflows and enhance service quality.

• Logistics Management
• Team Leadership
• Pharmacy Compliance
• Performance Analysis
• Conflict Resolution

• Logistics Operations
• Pharmacy Workflow Processes
• Delivery Route Creation
• Vendor Management
• Analytical Skills
• Process Management
• Problem-Solving Methodology
• Patient Record Maintenance
• Shipping Performance Monitoring
• Cross-Training Implementation

• Excellent Communication
• Coaching and Mentoring
• Cross-Functional Influencing
• Conflict Management
• Team Development

• Pharmacy Technician Experience
• High-Volume Pharmacy
• Specialty Pharmacy
• Mail Order Pharmacy
• HIPAA Compliance

• Operational Platforms
• Delivery Tracking Systems
• Patient Care Systems
• Compliance Management Tools