Sr Platform Operations Manager - Strategic Vendor

Senior Global Platform Operations Manager

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

The Senior Global Platform Operations Manager will own the operational relationship with Ingram Micro's top strategic platform vendors on Xvantage™, serving as the primary point of operational ownership between the vendor, the Global Platform Group, and regional and country teams. This role drives the global vendor experience end-to-end, identifying immediate opportunities to drive automation and leverage the platform, owning business requirements and BRDs for platform features, and shaping the collective Vendor + Ingram Micro roadmap to influence what vendors build.

This individual ensures the organization speaks with one voice to each vendor, demonstrates continuous and measurable progress against a global operations plan, and leads regular operational reviews (QBRs) with vendors and leadership.

Your role:

Vendor Relationship & Operational Ownership

• Own the operational relationship with assigned strategic vendors, serving as the single point of operational accountability for the vendor experience on Xvantage™.
• Align engagement to the top 12 strategic vendors and their evolving priorities, focusing effort where it delivers the greatest business impact.
• Master each vendor's go-to-market strategy at both regional and global levels to inform engagement plans and platform priorities.
• Assess the current vendor experience and define the target-state experience trajectory as the business evolves.

Roadmap, Requirements & Platform Adoption

• Drive the collective Vendor + Ingram Micro roadmap and influence what vendors build; maintain roadmap tracking with clear visibility for all stakeholders.
• Own and refine business requirements and BRDs for platform features and Navigator functionality requests.
• Identify immediate opportunities to drive automation and leverage the platform to improve the vendor and associate experience.
• Drive progress and onboarding for functionality already available, in collaboration with the GPB Success Team.

Global Alignment & Communication

• Align country, regional, and global teams so the organization speaks with one voice to each vendor.
• Run internal alignment sessions and direct calls with vendor contacts (global call coordination).
• Own, update, and maintain the executive vendor cards for assigned vendors.
• Represent the organization at key vendor events and industry engagements.

Reporting, Reviews & Escalation

• Define and report success metrics and KPIs that quantify engagement progress and demonstrate continuous, measurable value.
• Lead quarterly business reviews (QBRs) and regular operational reviews with vendors and leadership.
• Serve as the escalation point for operational issues, driving resolution across cross-functional teams.

What you bring to the role:

Experience & Education

• Bachelor's degree (or equivalent combination of education and experience) required.
• Possess the strongest of skills acquired through advanced training, study and experience
• 8 + years of functional experience including 5 years of position specific experience in a directly related role such as vendor management, partner operations, platform operations, or program management.
• Demonstrated track record of managing external partner or vendor relationships and driving operational outcomes across global, regional, and country teams.
• Preferred:
  Active project or program management certification such as PMP®, CAPM®, PMI-ACP, or equivalent.

Skills & Competencies

• Platform & Business Acumen:
  Ability to quickly develop deep…