Billing Analyst

Billing Analyst

Goldberg Segalla is a national civil litigation law firm that represents major national and regional companies and insurance carriers in all aspects of business counseling, risk assessment and dispute resolution including representation in various types of claims, controversies and litigation involving personal and other injuries, property damage, contract disputes and business torts. While our Am Law 200 and Chambers ranked firm employs more than 1,000 people, we operate as one tight-knit and highly collaborative team.

Goldberg Segalla has an immediate opportunity for a Billing Analyst in its Buffalo office. This position is eligible for hybrid work.

POSITION SUMMARY:

This role serves as the primary analyst overseeing the firmwide coordination, execution, and ongoing optimization of the Billing, Billing Process, and File Changes functions. The position is responsible for ensuring timely and accurate administration of all billing‑related updates, communications, and inquiries originating from attorneys and internal departments. Acting as the central point of contact, this role provides data‑driven insights, high‑quality operational support, and effective issue resolution while maintaining consistent, professional communication across the organization.

ESSENTIAL JOB FUNCTIONS:

• Develop and maintain comprehensive expertise in Aderant functionality, leveraging system knowledge to ensure data accuracy and effectively distribute updated information to relevant internal stakeholders.
• Analyze, investigate, and research incoming inquiries and update requests to identify patterns, root causes, and process gaps related to Billing and Billing Process workflows, ensuring timely and accurate resolution supported by data‑driven findings.
• Acquire and apply in‑depth knowledge of Billing, Billing Process, and general accounting workflows, integrating advanced understanding of cross‑departmental functions and systems to support operational analysis and decision‑making.
• Evaluate, prioritize, and manage a high volume of daily email requests and inquiries, ensuring all required updates are completed with precision, consistency, and adherence to established data standards.
• Respond to internal inquiries with clear, concise communication while interpreting issues and providing insight‑driven recommendations to attorneys and staff across the Firm.
• Collaborate with Billing Process and Billing teams to identify operational trends, support continuous improvement initiatives, and contribute to a positive and informed team culture.
• Partner with Aderant Support to analyze and validate requirements for mass or high‑volume update requests, ensuring accuracy, efficiency, and system integrity.
• Work closely with File Opening and Intake to assess Billing and Billing Process setup needs related to new file creation, file transfers, and tender changes, ensuring alignment with firmwide process standards.
• Partner with the Client Experience Team to generate, interpret, and deliver specialized reporting insights as needed.
• Demonstrate proactive ownership of assigned work, applying analytical thinking to anticipate issues, maintain data accuracy, and drive timely follow‑through.
• Maintain a strong commitment to issue resolution, ensuring all matters are thoroughly analyzed, addressed, and documented.
• Assist in training and mentoring team members by sharing analytical insights, system knowledge, and best practices that strengthen team capabilities.
• Support special projects, deadlines, and firm initiatives by contributing analytical insights and ensuring data consistency across deliverables.
• Recommend process improvements based on observed data trends, workflow analysis, and opportunities to increase efficiency or reduce errors…