Guest Experience Ticket Greeter​/Usher

Guest Experience Premium Ticket Greeter/Usher

Requisition Number: GUEST
002351

Locations:
Showing 1 location

Founded in 1959, the Buffalo Bills are one of the most storied franchises in the National Football League (NFL). The Bills have won the AFC East division title the last five years, as well as won two American Football League (AFL) Championships ), and an NFL record four straight AFC Championships ) that included four trips to the Super Bowl. Located in Orchard Park, New York, the Bills are proud to be a member of the Western New York Community for more than 55 years.

Terry and Kim Pegula purchased the Buffalo Bills in 2014 and are only the second owners in the team’s history. Terry Pegula rose from humble beginnings to become one of the most respected leaders in the energy industry, and the Pegulas are one of the few professional sports owners to operate franchises in multiple sports, also owning the Buffalo Sabres (NHL), Buffalo Bandits (NLL) and Rochester Americans (AHL).

The Buffalo Bills are building a new stadium which will open in 2026, and are excited to be building the future while fostering a championship culture. Our HEART values, hard work, energy, accountability, respect, and team, are at the forefront of everything we do for our fans, community, employees, and team.

SUMMARY

This role serves a dual function within the Guest Experience department. The Premium Ticket Greeter/Usher position delivers an elevated and personalized experience to guests within the stadium’s exclusive premium spaces (clubs & suites). Premium Ticket Greeters offer a friendly greeting to guests as they arrive, scan tickets, and help set the tone for an elevated game day experience. Premium Ushers serve as a visible and approachable presence in premium spaces and assist guests in locating their seats, monitoring aisles and sections, and upholding the stadium’s policies and procedures.

Depending on the event schedule, team members may be assigned as Premium Ticket Greeters, Ushers, or both. Premium Ticket Greeters/Ushers anticipate guest needs while ensuring a safe, clean, comfortable environment and overall premium experience at Highmark Stadium.

SPECIFIC

JOB DUTIES:

• Greet all guests and deliver a warm and welcoming experience from start to finish.
• Exercise professionalism and discretion at all times when working with VIPs, high-profile clients and Premium Partners.
• Accurately scan tickets to ensure valid entry for all guests in premium spaces.
• Anticipate guest needs and proactively offer assistance to enhance the premium experience.
• Assist guests in troubleshooting mobile ticketing issues through the Bills Mobile App.
• Provide accurate information towards stadium amenities, premium offerings, game/event experiences and programs.
• Monitor assigned areas for cleanliness and safety, reporting necessary items to Event Command.
• Enforce Wait for Whistle Policy and Fan Code of Conduct in a respectful and professional manner.
• Conduct aisle walks throughout the event, making connections with fans and addressing any concerns or issues.
• Check tickets and wristband guests for re-entry at all club & suite locations.
• Provide accurate, detailed directions to and from stadium locations by utilizing provided resources including but not limited to; seating areas, restrooms, merchandise and food & beverage areas.
• Resolve guests concerns and situations effectively in conjunction with Stadium Security and Guest Experience Supervisors.
• Assist guests with accessible service transportation communication, demonstrating a clear understanding of services provided.
• Perform all other duties as assigned.

MINIMUM QUALIFICATIONS:

• Professional, personable, and service-oriented demeanor.
• Quick learner: ability to adapt to different situations.
• Team-oriented mindset.
• All applicants must be 18 years of age or older and successfully pass a background check.

PREFERRED

SKILLS:

• Prior customer service or hospitality experience.
• Ability to understand and utilize technology, including, but not limited to iPads, iPhones, Ticket Scanner, Laptops & Radios

PHYSICAL REQUIREMENTS:

• Ability to walk long distances, climb stairs, and stand for 6 hours or more.
• Ability to be outdoors…