Guest Services Associate

Join us at The Buffalo History Museum as a Part-Time Guest Services Associate, where you can expand your customer service skills and indulge your passion for Buffalo's history within an iconic local museum. This onsite position offers an exciting opportunity to engage with guests who share a passion for local history. Your customer service skills will shine as you provide a welcoming atmosphere, ensuring each guest feels valued and informed.

At $16.00/hour
, you'll contribute to our mission of preserving the rich history of Buffalo. This role is perfect for current college students, recent graduates, or those pursuing a museum career, allowing you to gain invaluable experiences in retail and visitor engagement.

You will receive great benefits such as Employee Discounts and Sick Time. Step into a role that not only enhances your resume but also allows you to be part of an inspiring community dedicated to education and history!

As a Part-Time Guest Services Associate at The Buffalo History Museum, you will provide exceptional customer assistance in the Guest Reception area, warmly welcoming guests to the Museum. Your role includes admitting guests to the museum, answering guest questions in person and via telephone, selling memberships, event tickets, and merchandise from the Museum Shop. You will maintain a thorough understanding of museum information and operational procedures, sharing details about our exhibits, programs and events with guests.

Working within a cohesive team in an open, public space, you'll amicably resolve issues with dissatisfied guests and recognize trends in visitation. Your responsibilities also include referring guests to the appropriate Museum resources, balancing the cash drawer at the end of your shift, and assisting in shop inventory management. Additionally, you will support administrative duties as assigned by the Operations Team, making your contributions vital to the Museum's success.

To excel as a Part-Time Guest Services Associate at The Buffalo History Museum, candidates should possess a passion for the Museum's mission and the rich stories of Western New York. A welcoming demeanor is essential for performing reception duties effectively, ensuring each visitor feels cessful applicants will maintain a positive, professional, guest-centric attitude while managing multiple tasks in a fast-paced environment.

Proficiency in Microsoft Office 365 programs, as well as experience with a Point of Sale system, will be essential to carry out daily responsibilities.

Dependability, strong organizational skills, and the flexibility to work days, evenings, weekends, special events, and holidays are also important to meet the demands of this dynamic role.

If you think this part-time job is a fit for you, don't wait - apply today to join our team. We look forward to hearing from you!